Job Specifications
Title: QA Automation Engineer
Location: Onsite – Hartford, CT
Type: Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.
Job Description / Responsibilities:
• Design, develop, and maintain automated test frameworks and scripts for IVR and voice automation systems.
• Perform QA automation testing using tools such as Cyara, Hammer On Demand, and Selenium WebDriver.
• Test multi-channel conversational platforms including voice-based and chat-based virtual assistants.
• Execute functional, regression, integration, and performance testing across applications.
• Automate backend API testing (REST/SOAP) and perform database validation.
• Work closely with developers, product owners, and QA teams to ensure high-quality software delivery.
• Participate in Agile ceremonies, sprint planning, and defect triage activities.
• Integrate automation scripts with CI/CD pipelines and version control systems such as Git.
• Implement BDD/TDD methodologies using tools like Cucumber or SpecFlow.
• Analyze system requirements and design scalable, maintainable automation solutions.
• Identify, document, and track defects while ensuring timely resolution.
• Ensure testing processes align with SDLC standards and QA best practices.
• Collaborate with cross-functional teams to support continuous improvement in testing processes.
• Support testing of AI-driven automation tools and GenAI-based testing solutions.
Required Skills & Experience:
• 6+ years of overall IT experience, including 3+ years in QA automation.
• Strong programming knowledge in Java, JavaScript, or Python, including OOP concepts and data structures.
• Hands-on experience with Hammer On Demand, Cyara, and Selenium automation frameworks.
• Experience building and maintaining scalable automation frameworks.
• Strong understanding of Agile methodologies, SDLC, and QA principles.
• Experience with CI/CD tools and Git-based version control systems.
• Experience with functional, regression, integration, and performance testing.
• Proficiency in API automation testing and database validation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and collaboration abilities.
Preferred Qualifications:
• Experience testing conversational AI systems, chatbots, and voice-based virtual assistants.
• Understanding of AI model evaluation metrics such as accuracy, precision, recall, and F1-score.
• Familiarity with AI-powered development tools such as Windsurf, Cursor, or similar Agentic IDEs.
• Experience with cloud platforms such as AWS, GCP, or IBM Cloud.
• Knowledge of Healthcare domain processes and HIPAA compliance.
Education:
• Bachelor’s degree in Computer Science, Engineering, or a related field.
Top Skills Required:
• Cyara and/or Hammer On Demand
• Selenium WebDriver – Automation Testing
• Testing multi-channel (voice & chat) virtual assistants / agentic solutions
Apply today or share profiles at Gayathri.s@smartitframe.com
About the Company
Smart IT Frame stands as a leading NMSDC-certified IT Solutions and Servicing company, founded in 2012 with headquarters in Somerset, New Jersey. Our commitment to promoting Diversity, Equality, and Inclusion (DEI) values is unwavering. With our expertise, we support client initiatives by offering innovative IT solutions and services to leading System Integrators in the private and public sectors.
Specializing in a comprehensive range of end-to-end services, including Artificial Intelligence (AI), Machine Learning (ML), IT ...
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