Avacend Inc

About the Company

Avacend's core services offerings provide a unique combination of Telecommunications and Information Technology expertise that are leveraged to offer new award winning Converged Communications services. Our primary focus areas are broadband network engineering services, Telecom-IT systems integration services, next-generation business intelligence & analytics.

Avacend services prestigious clients for projects in North America, South America and Asia Pacific. Our client portfolio covers telecom carriers, global telecom equipment manufacturers, enterprises and government entities.

Listed Jobs

Company Name

Avacend Inc

Job Title

Windows Infrastructure Engineer

Job Description

Job Title: Senior Windows Infrastructure Engineer Role Summary: Senior Windows Infrastructure Engineer responsible for designing, operating, and automating enterprise Windows environments (2016‑2022) to ensure high availability, security, and performance of mission‑critical systems. Leads infrastructure automation, supports 24/7 operations, mentors junior staff, and collaborates with cross‑functional teams. Expectations: • Minimum 5+ years of hands‑on Windows infrastructure experience. • Proven expertise in Windows Server, Active Directory, IIS, and enterprise COTS applications. • Strong PowerShell scripting (≥3 years) and automation capabilities. • Experience with ITSM/Ticketing tools (e.g., ServiceNow) and change management. • Excellent written and verbal communication; collaborative, proactive, and independent. Key Responsibilities: • Own production support, access management, audit compliance, change control, and incident resolution (24/7). • Develop and maintain automation scripts (PowerShell, DSC, Ansible, Terraform) to reduce manual effort. • Collaborate with application teams during discovery, implementation, and integration phases. • Manage server patching, upgrades, disaster recovery, and performance tuning. • Provide SLA‑aligned support, root‑cause analysis, and continuous improvement initiatives. • Mentor and serve as escalation point for junior engineers. • Ensure compliance with IT governance, InfoSec policies, and change management standards. • Identify opportunities to enhance monitoring, incident response, and automation. Required Skills: • Deep Windows Server administration (2016‑2022), Active Directory, IIS. • Advanced PowerShell scripting and automation. • Ticketing/ITSM knowledge (ServiceNow, etc.). • Troubleshooting of production systems, tactical and strategic solutions. • Familiarity with Dell/Cisco hardware, out‑of‑band management. • Strong communication and collaborative mindset. Required Education & Certifications: • Bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience. • Relevant certifications (e.g., MCSE/MCSE: Core Infrastructure, Azure Administrator Associate, CompTIA Server+ preferred).

Charlotte, United states

Hybrid

Mid level

30-10-2025

Company Name

Avacend Inc

Job Title

QA Automation Engineer (Salesforce Lightning)

Job Description

**Job title** QA Automation Engineer (Salesforce Lightning) **Role Summary** Design, develop, and maintain automated test suites for Salesforce Lightning and associated APIs. Lead shift‑left testing initiatives, integrate testing into CI/CD pipelines, and mentor manual testers to adopt automation standards while ensuring zero defect leakage into production. **Expectations** - Deliver robust, reusable automation frameworks for UI and API testing. - Collaborate with DevOps, development, and product teams to embed quality early in the release cycle. - Provide training, troubleshooting, and best‑practice guidance to the testing organization. **Key Responsibilities** - Build and maintain end‑to‑end automated tests using TypeScript, Playwright, and Cucumber. - Automate API tests with REST‑assured, Postman, SoapUI, and Swagger, leveraging mocks, stubs, and virtual services. - Integrate tests into CI/CD pipelines (Git, GitLab, Docker, Jenkins/any Git‑based runner). - Decompose user stories to identify required tests across unit, business logic, contract, functionality, usability, and performance levels. - Participate in Agile ceremonies, design reviews, and product backlog grooming to enforce quality gates. - Document test environments, data management, and provisioning strategies for all test types. - Conduct root‑cause analysis, troubleshoot test failures, and enforce coding & testing standards. - Mentor and train manual testers on automation scripting and best practices. **Required Skills** - 6+ years of test automation experience (UI + API). - Strong coding expertise: JavaScript ES6/TypeScript, Node.js, Git. - Proficiency with BDD frameworks: Cucumber (Gherkin). - Experience with Playwright, Cypress, Jest or equivalent browser automation. - Salesforce knowledge: Lightning, JSforce, SOQL, REST APIs. - API testing tools: REST‑assured, Postman, SoapUI, Swagger Hub. - CI/CD tooling: Git, GitLab, Docker, Jenkins/any Git‑based runner. - White‑box testing, test‑driven (TDD), behavior‑driven (BDD), and test‑driven development (ATDD). - Training/mentoring ability; excellent written and verbal communication. - Strong troubleshooting and root‑cause analysis skills. - Understanding of shift‑left testing practices and quality frameworks. **Required Education & Certifications** - Bachelor’s (or Master’s) degree in Computer Science, Engineering, or related field. - Relevant certifications (e.g., Salesforce Certified Administrator/Developer, ISTQB, Selenium, or equivalent) are a plus.

Charlotte, United states

Hybrid

Mid level

03-11-2025

Company Name

Avacend Inc

Job Title

Sr NodeJS Developer with GraphQL, typescript, Rest and experience in trading platform

Job Description

**Job Title** Senior Full‑Stack Node.js Developer (GraphQL, REST, TypeScript) **Role Summary** Design, develop, and maintain high‑performance backend services and APIs for a customer care and communications platform. Leverage Node.js, TypeScript, GraphQL, and AWS to build scalable, secure, and resilient distributed systems. Work closely with front‑end engineers, DevOps, and product managers to deliver features that meet business and user needs while upholding code quality and best practices. **Expectations** - Minimum 5 years of professional software development experience with JavaScript/TypeScript. - Proven ability to architect RESTful and GraphQL APIs in Node.js. - Strong collaborative communication, quick learning, and results‑oriented mindset. - Willingness to engage in peer code reviews, mentoring, and continuous improvement. **Key Responsibilities** - Design and implement scalable, reliable, and extensible backend services and APIs. - Define and enforce coding standards, perform code reviews, and maintain high code quality. - Build and maintain CI/CD pipelines on AWS (CodeBuild, CodePipeline, ECS/EKS, Lambda, etc.). - Collaborate with DevOps to deploy and monitor applications in production environments. - Troubleshoot and resolve production incidents, triage integration issues, and provide timely fixes. - Investigate new technologies, recommend architecture improvements, and contribute to evolving platform capabilities. **Required Skills** - Expert in JavaScript (ES6+), TypeScript, and modern design patterns. - Extensive experience building RESTful and GraphQL APIs with Node.js. - Familiarity with relational, key‑value, and document databases (PostgreSQL, MySQL, DynamoDB, MongoDB). - Understanding of React/React Native front‑end development. - Hands‑on experience with AWS services (Lambda, API Gateway, RDS, DynamoDB, CloudFormation, CloudWatch). - Proficiency in CI/CD tools, containerization (Docker), and orchestration (ECS/EKS). - Knowledge of distributed system design, scalability, reliability, and resilience. - Strong written and verbal communication skills in English. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent professional experience). - Relevant certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer, or Node.js certifications) are a plus.

Charlotte, United states

Hybrid

Mid level

12-11-2025

Company Name

Avacend Inc

Job Title

CRM Administrator / CRM Project Coordinator (Oracle Service Cloud)

Job Description

Job title: CRM Administrator / CRM Project Coordinator (Oracle Service Cloud) Role Summary Dual‑responsibility role focused on administering and optimizing Oracle Service Cloud while coordinating medium‑scale projects. The candidate will manage system configuration, data integrity, and application support, and will lead project planning, documentation, and cross‑functional communication to deliver business enhancements on schedule. Expectations - Administer Oracle Service Cloud settings, user profiles, workflows, content, and data management. - Test and validate internal custom code, vendor releases, patches, and add‑ons. - Collaborate with contact center, business analysts, and technical staff to propose scalable, maintainable solutions. - Maintain data integrity through imports, migrations, integrations, and cleanup. - Provide application administration, troubleshooting, and performance support. - Develop and maintain Intelligent Advisor interviews. - Coordinate project timelines, deliverables, resources, and documentation for multiple teams. - Schedule and facilitate project meetings, track issues, and keep stakeholders informed. Key Responsibilities - Configure and maintain CRM settings, user access, workspaces, workflows, templates, survey campaigns, and permissions. - Perform testing and verification of custom code and vendor releases. - Partner with analysts to identify operational improvements and customizations. - Work with technical leads, developers, DBAs, and sysadmins to ensure system availability and perform business continuity testing. - Manage data integrity, including data imports, migrations, integrations, and cleanup. - Support change control, application security, and performance monitoring. - Develop and update Intelligent Advisor content. - Plan and coordinate project schedules, resource allocations, and milestone tracking. - Create and maintain project documentation: BRDs, test plans, test results, project plans, and meeting minutes. - Conduct project status meetings and resolve issues expediently. Required Skills - Proven experience administering Oracle Service Cloud (or comparable CRM such as Salesforce or Dynamics). - Proficiency in HTML, CSS, and JavaScript. - Expertise in campaign, survey, and Intelligent Advisor management. - Strong data management and reporting capabilities. - Advanced knowledge of Microsoft Office (Excel, Word, PowerPoint). - Familiarity with project management tools (Jira, Trello, Confluence, Asana). - Excellent written and verbal communication. - Strong analytical, interpersonal, and organizational abilities. Required Education & Certifications - Minimum 2–3 years of CRM administration experience with Oracle Service Cloud or similar. - 1–2 years of project coordination or project management experience. - Bachelor’s degree or equivalent in Information Technology, Computer Science, or related field (preferred). - Oracle Service Cloud Administrator certification or equivalent (preferred).

Atlanta, United states

Hybrid

Junior

19-11-2025