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Avacend Inc
ServiceNow Business Analyst

ServiceNow Business Analyst

Hybrid

Mahwah, United states

Freelance

09-01-2026

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Skills

Communication ServiceNow Test Agile

Job Specifications

Job Title: ServiceNow Business Analyst

Location: MAHWAH, NJ 07430- Hybrid

Duration: 12+ Months

The Business Analyst is responsible for analyzing business processes and requirements to support the successful optimization of ServiceNow solutions. This role involves working closely with the platform team to gather and document platform processes, platform capability and integrations, business needs, story creation and grooming, documenting test cases, and collaborating with necessary stakeholder teams. The ideal candidate possesses strong agile process understanding, experience with ServiceNow, excellent communication abilities, and background in one or more ServiceNow processes.

Mandatory Skills: Agile Process, ServiceNow SPM Module, Process Documentation, Technical Documentation

Desired Skills: QA/Test Case Documentation

About the Company

Avacend's core services offerings provide a unique combination of Telecommunications and Information Technology expertise that are leveraged to offer new award winning Converged Communications services. Our primary focus areas are broadband network engineering services, Telecom-IT systems integration services, next-generation business intelligence & analytics. Avacend services prestigious clients for projects in North America, South America and Asia Pacific. Our client portfolio covers telecom carriers, global telecom equ... Know more