- Company Name
- Delphi-US, LLC - Peacemakers in the Talent War
- Job Title
- Software Asset Manager
- Job Description
-
**Job title:** Software Asset Manager (Contract)
**Role Summary:**
Lead the organization’s Software Asset Management (SAM) function by developing and evolving SAM processes, policies, and tools (primarily ServiceNow ITSM and SAM Pro). Ensure accurate inventory tracking, usage monitoring, license reclamation, and retirement. Drive cost minimization, licensing risk mitigation, and value maximization through efficient SAM operations and audit readiness.
**Expectations:**
- 3+ years in IT Asset or Configuration Management with enterprise-level SAM experience.
- Proven expertise in ServiceNow ITSM/SAM Pro, CMDB, and Service Catalog functions.
- Ability to manage cross‑functional initiatives, communicate technical policies clearly, and deliver decisive analytical insights.
**Key Responsibilities:**
1. Design, implement, and continuously improve SAM methods and procedures.
2. Maintain and optimize the SAM tool, ensuring data integrity across inventory and usage records.
3. Lead software review, true‑up, and license reclamation activities.
4. Support internal and vendor audits: prepare documentation, respond to queries, and develop mitigation plans.
5. Define, track, and report on usage, compliance, and savings metrics (routine and ad‑hoc).
6. Collaborate with IT, procurement, and vendor leads to align SAM roadmap, reporting, and audit processes.
**Required Skills:**
- Deep knowledge of software inventory, compliance, licensing models, entitlement reconciliation, and usage tracking.
- Advanced proficiency with ServiceNow ITSM/SAM Pro, CMDB, and Service Catalog.
- Familiarity with ITIL, COBIT, and audit readiness frameworks.
- Strong analytical, organizational, and project‑management abilities.
- Excellent written and verbal communication skills for diverse stakeholder audiences.
**Required Education & Certifications:**
- Bachelor’s degree in Finance, IT, Business, Engineering, or related field (or equivalent experience).
- Preferred certifications: Certified Software Asset Manager (CSAM), Certified Software Manager (CAMP), IAITAM, ITIL Foundation or equivalent.