- Company Name
- FUSTIS LLC
- Job Title
- Lead Salesforce Developer (Service Cloud)
- Job Description
-
**Job Title:** Lead Salesforce Developer (Service Cloud)
**Role Summary:**
Senior technical leader responsible for end‑to‑end delivery of Service Cloud solutions, architecture design, and mentorship of development teams. Drives best‑practice implementation, integration strategy, and post‑go‑live support while collaborating with functional consultants and business stakeholders.
**Expectations:**
- Minimum 8 years of hands‑on Salesforce development experience, including Service Cloud features.
- Proven ability to lead onshore/offshore teams and manage multiple workstreams.
- Strong communication and stakeholder‑management skills.
- Agile/Scrum experience and adherence to DevOps/CI‑CD standards.
**Key Responsibilities:**
- Architect, develop, and deploy scalable Service Cloud solutions (Omni‑Channel, Case Management, Knowledge, CTI, Live Chat).
- Lead technical delivery from requirements analysis through deployment and support.
- Design and review Apex, LWC, triggers, and integration frameworks; enforce coding standards and governance.
- Define and implement DevOps practices (Git, Copado, Jenkins pipelines, TDD).
- Drive integrations with external systems via REST/SOAP APIs and middleware (MuleSoft, Dell Boomi, Informatica).
- Ensure security compliance, data integrity, and performance optimization.
- Provide mentorship, conduct code reviews, and support team skill development.
- Participate in pre‑sales activities, solution estimation, and technical proposals.
**Required Skills:**
- Apex, Lightning Web Components, SOQL, SOSL, REST/SOAP APIs.
- Service Cloud features: Omni‑Channel, Email‑to‑Case, Web‑to‑Case, Knowledge, CTI.
- Salesforce data model, security, sharing, governor limits.
- Integration design and execution; experience with middleware platforms.
- Agile/Scrum methodology, Git, CI/CD tools (Copado, Jenkins).
- Excellent verbal/written communication and stakeholder management.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- Mandatory Salesforce certifications: Platform Developer I & II.
- Preferred certifications: Service Cloud Consultant, Application Architect, System Architect.
Parsippany, United states
Hybrid
Senior
10-11-2025