- Company Name
- FUSTIS LLC
- Job Title
- Senior ServiceNow Architect
- Job Description
-
**Job Title:** Senior ServiceNow Architect
**Role Summary:**
Seasoned architect responsible for designing, leading, and delivering end‑to‑end ServiceNow solutions across ITSM, ITOM, ITBM, GRC, Service Portal, Mobile, and SecOps. Drives platform strategy, integration architecture, and the initial CMDB implementation for large‑scale enterprise environments.
**Expectations:**
- Lead multiple full‑life‑cycle ServiceNow implementations.
- Define integration and platform roadmaps (REST, SOAP, SSO, LDAP, cloud/SaaS/PaaS).
- Ensure adherence to ITIL best practices and governance standards.
- Mentor and guide technical teams while maintaining hands‑on involvement.
**Key Responsibilities:**
- Architect and configure ServiceNow modules (ITSM, ITOM, ITBM, GRC, SecOps, Service Portal, Mobile).
- Design and implement robust integrations with external systems using REST/SOAP, SSO, LDAP, and cloud services.
- Lead the initial CMDB strategy, data modeling, and migration.
- Develop platform governance, upgrade, and performance optimization plans.
- Provide technical leadership, code reviews, and knowledge transfer to development teams.
- Collaborate with stakeholders to translate business requirements into scalable solutions.
**Required Skills:**
- Deep expertise in ServiceNow architecture and module configuration.
- Strong integration experience (REST, SOAP, SSO, LDAP, SaaS/PaaS).
- Hands‑on leadership in full ServiceNow implementations.
- Proficient in CMDB design and data migration.
- Excellent problem‑solving, communication, and stakeholder management abilities.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- ITIL Foundation certification (or higher).
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist – ITSM/ITOM/ITBM, Certified Application Developer).
Philadelphia, United states
On site
Senior
29-12-2025