ASP

About the Company

ASP is an IT service provider with 50 employees based in Brussels and remote offices in Sri Lanka. We deliver IT services within a selected range of products. ASP offers IT infrastructure solutions (on premise and/or in the cloud) and ITSM cloud software. ASP is a recognized consulting partner of ServiceNow. ASP is also Dell Platinum, Microsoft GOLD and Check Point Silver Partner. Brussels Airlines, Sodexo, Interparking, Connections, Konvert, Lexitech ... are trusting ASP. Find out more on : https://youtu.be/Mxlao5npC9Y

Listed Jobs

Company Name

ASP

Job Title

Service Desk Engineer

Job Description

Job Title: Service Desk Engineer **Role Summary** Provide first‑line technical support via phone, email, and in‑person channels, diagnosing and resolving client issues or escalating them as needed. Act as a trusted client partner, delivering knowledge and guidance while maintaining high customer satisfaction. **Expectations** - Deliver timely, effective support across multiple channels. - Demonstrate strong problem‑solving skills and empathy. - Collaborate with 2nd‑line teams and share insights with peers. - Continually expand technical knowledge and pursue professional growth. **Key Responsibilities** - Receive and triage support requests (incident/service request). - Perform remote and onsite troubleshooting using diagnostic tools. - Communicate clearly with customers, explaining solutions step‑by‑step. - Escalate unresolved issues to 2nd‑line support and ensure proper handoff. - Maintain ticketing system accuracy and update documentation. - Manage user credentials and account issues in Active Directory. - Support Windows and Linux environments, DNS, DHCP, and basic networking. - Uphold ITIL practices for incident, problem, and change management. **Required Skills** - Proficient in French and/or Dutch, plus fluent English. - Excellent verbal and written communication. - Strong customer‑service orientation and teamwork. - Comfortable with remote desktop applications and support tools. - Knowledgeable in computer systems, mobile devices, and tech peripherals. - Ability to work under pressure and remain resilient. - Curiosity for emerging technologies and willingness to learn. **Required Education & Certifications** - Completed tertiary degree in IT or equivalent experience in IT support. - Practical experience with ticketing systems, Windows/Linux, Active Directory, DNS, DHCP. - Familiarity with ITIL framework. - Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Support Technician) preferred but not mandatory.

Brussels, Belgium

On site

18-12-2025