Skills

Communication Problem-solving Linux Windows Active Directory Client Relationship

Job Specifications

Serve as the first point of contact for customers seeking technical assistance over the phone, email and walk-in
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Transfer unresolved issues to your 2nd line support colleagues
Ownership for the client relationship: you are recognized by the client as a business partner, from whom to seek advise
Completed an IT degree or already had IT Support experience or developed a strong interest in IT Support
Good communication skills in French and/or Dutch combined with English
Customer oriented and a team player who likes to share knowledge with others
Good understanding of computer systems, mobile devices, and other technology products
Familiarity with remote desktop applications and support software
Constant craving for new technologies and trends!
You are a dynamic, highly motivated, and stress-resistant IT professional
Good understanding of computer systems, mobile devices, and other technology products
Familiarity with remote desktop applications and support software
Constant craving for new technologies and trends!
You are a dynamic, highly motivated, and stress-resistant IT professional
Practical experience with ticketing (incident/service request), Windows/Linux environments, Active directory (OU, reset password,…), DNS, DHCP,…
Already accumulated knowledge of the ITIL framework
Open to becoming the best babyfoot player to beat your colleagues
Dynamic, open-minded & fast-growing working environment with supportive colleagues
A personalized development plan tailored to your interests, fostering continuous growth of your knowledge and personal development. Regularly reviewed to guide you towards becoming an Infrastructure/Cloud/Network Engineer
Permanent contract of indefinite duration & full-time job
Fringe benefits: transport reimbursement, net expense reimbursement, daily net allowance, internet & mobile phone subscription, 13th month, ecocheques, hospitalization insurance, and group insurance
Holidays: 20 statutory holidays + 6 ADV
After work events

About the Company

ASP is an IT service provider with 50 employees based in Brussels and remote offices in Sri Lanka. We deliver IT services within a selected range of products. ASP offers IT infrastructure solutions (on premise and/or in the cloud) and ITSM cloud software. ASP is a recognized consulting partner of ServiceNow. ASP is also Dell Platinum, Microsoft GOLD and Check Point Silver Partner. Brussels Airlines, Sodexo, Interparking, Connections, Konvert, Lexitech ... are trusting ASP. Find out more on : https://youtu.be/Mxlao5npC9Y Know more