goeasy Ltd.

www.goeasy.com

5 Jobs

3,011 Employees

About the Company

goeasy Ltd. is a Canadian company, headquartered in Mississauga, Ontario, that provides non-prime leasing and lending services through its easyhome, easyfinancial and LendCare brands. Supported by over 2,500 employees, the Company offers a wide variety of financial products and services including unsecured and secured instalment loans, merchant financing through a variety of verticals and lease-to-own merchandise. Customers can transact seamlessly through an omni-channel model that includes online and mobile platforms, over 400 locations across Canada, and point-of-sale financing offered in the retail, powersports, automotive, home improvement and healthcare verticals, through over 10,500 merchant partners across Canada.

Accredited by the Better Business Bureau, goeasy is the proud recipient of several awards in recognition of its exceptional culture and continued business growth including 2024 Best Workplaces(tm) in Financial Services & Insurance, Waterstone Canada's Most Admired Corporate Cultures, ranking on the 2022 Report on Business Women Lead Here executive gender diversity benchmark, placing on the 2024 Report on Business ranking of Canada's Top Growing Companies, ranking on the TSX30, Greater Toronto Top Employers Award and has been certified as a Great Place to Work(r). The Company is represented by a diverse group of team members from over 70 nationalities who believe strongly in giving back to communities in which it operates. To date, goeasy has raised and donated over $6.0 million to support its long-standing partnerships with BGC Canada and many other local charities.

Listed Jobs

Company Name: goeasy Ltd.
Job Title: Manager, End User Operations
Job Description: **Job title** Manager, End User Operations **Role Summary** Lead a geographically‑dispersed Level 3 IT support team, ensuring high‑quality, white‑glove service for executive and business users. Own end‑user operations, vendor management, budgeting, and continuous improvement of service delivery models. **Expectations** * Deliver rapid, high‑satisfaction ticket resolution for end users and executive stakeholders. * Drive operational excellence through process design, KPI monitoring, and vendor performance management. * Mentor and grow a high‑performing support team. * Align support strategy with business objectives and technology road‑maps. **Key Responsibilities** 1. Supervise end‑user operations across multiple sites, ensuring timely ticket handling, escalation, and resolution. 2. Provide executive‑level support, maintaining responsiveness and issue resolution standards. 3. Design and implement enterprise‑wide computer deployment initiatives, onboarding, and configuration workflows. 4. Monitor vendor/partner performance against KPIs/SLAs, taking corrective action as needed. 5. Analyze SLA, KPI, and support trend data to drive process improvements. 6. Balance workloads, share knowledge, and accelerate issue resolution within the team. 7. Build, mentor, and develop high‑performing IT support staff. 8. Define and enforce standardized support policies, processes, and SLAs in partnership with IT leadership. 9. Present operational metrics and initiatives to business stakeholders at regular meetings. 10. Negotiate and manage vendor contracts and resources for comprehensive support coverage. 11. Oversee physical security solution implementation across the organization. 12. Manage incident response workflows, escalation procedures, and knowledge base maintenance. 13. Establish proactive monitoring and feedback loops to refine support processes. **Required Skills** * 3+ years of IT management, ideally in multi‑site environments. * Proven ability in OPEX/CAPEX budgeting, forecasting, and cost control. * Strong leadership, interpersonal, and stakeholder‑management skills. * White‑glove support experience for executive/C‑suite stakeholders. * Expertise with IT Service Management tools (e.g., ServiceNow, JIRA Service Management). * Analytical mindset with experience tracking, analyzing, and reporting on support metrics. * Project management and process improvement skills. * Ability to mentor and develop technical teams. **Required Education & Certifications** * Bachelor’s degree in Computer Science, Engineering, Business or related field (preferred, not mandatory). * Certifications in IT Service Management, e.g., ITIL Foundation or higher, are desirable. * Additional certifications in project management or vendor management are a plus.

Company Name: goeasy Ltd.
Job Title: Manager, IT Audit
Job Description: **Job Title** Manager, IT Audit **Role Summary** Lead the design, execution, and reporting of risk‑based IT audits within a high‑growth organization. Serve as the bridge between IT governance teams and senior management, ensuring compliance with professional standards and continuous improvement of controls. **Expectations** - Deliver high‑quality, timely audits that influence strategy and operations. - Apply industry frameworks (IIA, COBIT, NIST, COSO) to assess risk and control effectiveness. - Communicate findings clearly to both technical and non‑technical stakeholders. - Maintain audit universe, methodology, and plans in alignment with emerging risks and regulatory changes. **Key Responsibilities** - Build and maintain the IT audit universe and integrated audit plan. - Identify emerging IT risks, new audit methodologies, and regulatory developments. - Collaborate with management to define objectives, risks, and control objectives. - Design and execute risk‑based audit programs for IT general controls (access, change, operations) and application controls. - Coordinate audit schedules, resource allocation, and execution timelines. - Draft findings, recommend remediation, and track management action plans. - Lead meetings with business management to discuss findings and improvements. - Liaise with external auditors, provide documentation, and address audit queries. - Prepare periodic updates for executive leadership and board. - Mentor and develop audit staff, fostering a culture of continuous improvement. **Required Skills** - In‑depth knowledge of IT systems, risks, and controls. - Strong analytical, problem‑solving, and quantitative skills. - Excellent written and verbal communication; ability to explain complex findings to executives. - Project management capabilities; ability to manage multiple audits simultaneously. - Leadership acumen and experience managing or supervising audit teams. - Proficiency in audit software, risk assessment tools, and Microsoft Office suite. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Systems, Accounting, Finance, or related field. - Professional IT audit designation (e.g., CISA, CISSP) preferred. - Minimum 5 years of internal audit experience with a focus on IT audits, illustrating application of COSO, COBIT, NIST frameworks. ---

Company Name: goeasy Ltd.
Job Title: Team Manager, Loan Servicing
Job Description: **Job Title** Team Manager, Loan Servicing **Role Summary** Lead and supervise the ticket team within the Centralized Loan Servicing function. Deliver high‑quality, SLA‑compliant service through training, workflow planning, control monitoring, escalation management, and reporting. Act as a liaison with the Retail Network to drive training and process improvements. **Expectations** - Maintain high accuracy and quality with minimal supervision. - Meet or exceed all defined SLAs. - Demonstrate strong analytical, problem‑solving, and prioritization skills. - Create urgency and respond swiftly to operational issues. - Document processes fully and continuously seek efficiencies. **Key Responsibilities** - Direct, coach, and develop the ticket team. - Provide daily training and guidance to team members. - Plan and organize workflow to meet deadlines and SLA targets. - Monitor control procedures to ensure accuracy and compliance. - Handle ticket escalations during operating hours (weekdays and weekends). - Produce weekly ticket‑management reports. - Coordinate with Retail Network to identify training needs and process‑improvement opportunities. - Complete additional assignments as directed. **Required Skills** - Excellent written and verbal communication. - Strong analytical and problem‑solving abilities. - Detail‑oriented with a high level of accuracy. - Ability to work under pressure and meet tight deadlines. - Intermediate proficiency with Microsoft Word, Excel, Outlook; experience with WealthView and Salesforce. - Capacity to manage multiple tasks and prioritize work. - Ability to interact comfortably with all management levels. - Proficiency in process documentation and continuous improvement. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, or a related field preferred, or equivalent experience. ---

Mississauga, Canada

On site

25-01-2026

Company Name: goeasy Ltd.
Job Title: Data Quality Assurance (QA) Engineer
Job Description: Job title: Data Quality Assurance (QA) Engineer Role Summary: Ensures accurate, reliable, and compliant data across ELT pipelines and integrations. Works with Data Engineers, DevOps, and Business Analysts to design, automate, and monitor comprehensive testing strategies for ETL workflows, transformations, and reporting solutions. Expectations: - Deliver production‑ready data quality through automation, validation, and proactive monitoring. - Maintain compliance with data governance, security, and privacy regulations. - Collaborate cross‑functionally to identify gaps, recommend fixes, and drive continuous improvement. Key Responsibilities: 1. Design, develop, and execute data testing strategies for ETL pipelines, including schema, transformation rules, and business logic validation. 2. Build and maintain test automation frameworks for ETL processes, APIs, and data integration workflows. 3. Conduct root‑cause analysis of data anomalies; recommend corrective actions in partnership with engineers. 4. Implement data quality rules and validation checks in Azure Data Factory, Synapse, Databricks, SSIS, and other cloud/on‑prem platforms. 5. Integrate automated tests into CI/CD pipelines using Azure DevOps; ensure seamless deployment and rollback. 6. Monitor data pipelines, proactively identify performance bottlenecks, and apply tuning strategies to reduce latency. 7. Document testing procedures, test cases, validation reports, and share findings with stakeholders. 8. Ensure adherence to organizational data governance and privacy policies. 9. Work closely with cross‑functional teams (infrastructure, analysts, product) to align quality objectives. Required Skills: - SQL expertise for complex queries, joins, and data validation scripting. - Proficiency in Azure Data Factory, Synapse, Databricks, and SSIS (or equivalent). - Experience with test automation frameworks and scripting languages (Python, PowerShell). - Familiarity with CI/CD pipelines, especially Azure DevOps. - Strong analytical, problem‑solving, and detail‑oriented mindset. - Excellent communication and collaboration skills. Required Education & Certifications: - Bachelor’s degree in Computer Science, Information Technology, or related field. - Minimum 4 years of experience in Data Quality Assurance, ETL testing, or data pipeline validation.

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