Job Specifications
Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!
At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.
Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.
A day in the life of a Team Manager, Loan Servicing:
Lead and supervise the ticket team within Centralized Loan Servicing team.
Provide training and guidance daily
Plan and organize the workflow to ensure all deadlines and SLA’s are met
Maintain and monitor control procedures to ensure accuracy
Handle ticket escalations during operating hours (weekdays and weekends)
Process weekly reporting related to Ticket Management
Liaise with the Retail Network to identify potential opportunities for training and process improvement
Other tasks as assigned
What We Are Looking For
Excellent written and verbal communication skills
Analytical and problem-solving skills
High level of quality/accuracy in work, detail oriented and low level of supervision
Able to work under pressure and meet tight deadlines
Intermediate experience working with Microsoft products, specifically: Word, Excel & Outlook, Wealth view and Salesforce
Capable of managing multiple tasks at once and prioritizing work
Ability to create a sense of urgency in work and react quickly and appropriately to problems at the store level
Ability to comfortably interact with all levels of Management
Meet and or exceed SLA's as defined
Ensuring all processes/and or tasks are fully documented and/or maintained
Ensure that the systems are used to their full capacity and constantly seek improvements, modifications and changes to further improve the efficiencies of the organization
Why work with us?
Leverage our RRSP match and Employee Share Purchase Plan programs.
State of the art office, with free Company Gym, Games Room
Employee discounts on furniture, electronics, and appliances.
Access 24/7 healthcare with Virtual Doctor Appointments.
Personalize your benefits with a customizable package including options for 100% coverage.
Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.
For complete picture of total rewards, please click here.
We are offering $55k - $65k/year CAD for this role, plus the opportunity to earn monthly bonuses.
We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.
At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.
Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.
This posting is for an existing vacancy within our team.
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass
About the Company
goeasy Ltd. is a Canadian company, headquartered in Mississauga, Ontario, that provides non-prime leasing and lending services through its easyhome, easyfinancial and LendCare brands. Supported by over 2,500 employees, the Company offers a wide variety of financial products and services including unsecured and secured instalment loans, merchant financing through a variety of verticals and lease-to-own merchandise. Customers can transact seamlessly through an omni-channel model that includes online and mobile platforms, over ...
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