- Company Name
- Morph Enterprise
- Job Title
- AI Chatbot Developer
- Job Description
-
**Job title**
AI Chatbot Developer
**Role Summary**
Design, develop, and maintain AI‑powered conversational agents across Microsoft Bot Framework, Google CCAI, and AWS Bedrock. Modernize on‑prem SharePoint applications to M365, integrate chatbot solutions with Microsoft Graph, Outlook, Teams, and external APIs, and ensure secure, compliant deployment. Deliver NLP and generative AI enhancements, create dashboards, and perform continuous performance monitoring and improvement.
**Expectations**
- Advanced knowledge of Microsoft Bot Framework, Azure AI services (Bot Service, AI Language, Open AI, AI Search, Graph API, Semantic Kernel).
- Proficiency with Google CCAI Services, including Dialogflow CX, Contact Center AI, and Looker dashboards.
- Experience with AWS Bedrock and associated generative AI services.
- Strong prompt‑engineering skills for generative AI and Retrieval‑Augmented Generation (RAG).
- Ability to modernize SharePoint On‑Prem to M365, build Copilot plugins, and automate workflows with Power Automate.
- Familiarity with data privacy regulations and secure API design.
**Key Responsibilities**
1. Architect and build AI/Generative AI chatbot solutions, defining features, user flows, and API integrations.
2. Develop and maintain conversational agents on Microsoft Bot Framework, Google CCAI, and AWS Bedrock.
3. Integrate chatbots with Microsoft services (Teams, SharePoint, Outlook, Graph API) and third‑party APIs.
4. Implement NLP techniques, fine‑tune models, and apply RAG for enhanced accuracy.
5. Monitor performance via custom dashboards, analyze interaction data, and deliver metrics reports.
6. Create, test, and deploy secure, compliant chatbot solutions, handling sensitive data responsibly.
7. Lead proof‑of‑concept initiatives for emerging technologies and collaborate with AI Center of Excellence.
8. Document architecture, prompts, and procedures using Word, PowerPoint, Visio, and SharePoint.
**Required Skills**
- Proficiency in Microsoft Bot Framework, Azure Bot Service, Azure AI Language, Azure Open AI, Semantic Kernel, Graph API, Copilot Studio.
- Expertise in Google Dialogflow CX, Google Contact Center AI, Looker, and Google Cloud AI Platform.
- Knowledge of AWS Bedrock, SageMaker, and related generative AI services.
- Advanced programming in C#, Python, JavaScript/TypeScript.
- Prompt engineering, model fine‑tuning, and Retrieval‑Augmented Generation.
- Integration of AI solutions with SharePoint, Teams, Outlook, and enterprise data sources.
- API design, RESTful services, secure authentication (OAuth, Azure AD).
- Data privacy compliance (GDPR, CCPA, state regulations).
- Strong analytical, debugging, and cross‑functional collaboration abilities.
**Required Education & Certifications**
- Bachelor’s degree in Computer Science, Software Engineering, AI, or related field (or equivalent experience).
- Certifications: Microsoft Certified: Azure AI Engineer Associate or equivalent; optional Google Cloud Professional Machine Learning Engineer; AWS Certified Machine Learning – Specialty.