- Company Name
- Raymond James Ltd.
- Job Title
- Relationship Associate, Correspondent Services
- Job Description
-
**Job Title:**
Relationship Associate, Correspondent Services
**Role Summary:**
Leverage 1+ year operational experience in securities or correspondent clearing to manage relationships with existing Custody and Introducer clients. Act as the first point of contact, ensuring client inquiries, regulatory issues, and service requests are addressed promptly and accurately. Support new client onboarding, maintain client control accounts, and facilitate seamless coordination with third‑party vendors. Deliver timely reporting and project assistance while upholding high service standards in a fast‑paced environment.
**Expectations:**
- 1+ year experience in operations of a national investment dealer, correspondent clearing firm or similar financial services organization.
- Strong grasp of fundamental investment concepts, security industry practices, and regulatory requirements.
- Proven customer‑service aptitude with direct, client‑facing experience.
- Ability to multitask, meet tight deadlines in high‑volume settings, and maintain meticulous attention to detail.
- Self‑motivated, collaborative, and capable of working independently.
- Excellent problem‑solving, analytical thinking, and prioritization skills.
- Clear written and verbal communication, advanced MS Office (Word, Excel, PowerPoint, Outlook).
- French language proficiency is an asset.
- Experience with data‑manage tools (Dataphile) is a definite plus.
**Key Responsibilities:**
- Serve as first‑line contact for Correspondent clients; respond to inquiries about business processes, regulatory matters, and service issues.
- Escalate exceptions, delays, or complex issues to ensure timely resolution and compliance with procedures.
- Coordinate with third‑party vendors to deliver external services aligned with client needs.
- Follow best‑practice communication guidelines for client engagement.
- Provide initial and ongoing training to clients on new and existing procedures and products.
- Monitor client control accounts, review bulk trading, and allocation processing.
- Produce accurate daily, weekly, and monthly reporting; maintain consistency and on‑time delivery.
- Support project implementation through coordination and ongoing assistance.
- Perform additional duties as directed.
**Required Skills:**
- Outstanding customer service and interpersonal skills.
- Strong analytical and problem‑solving capabilities.
- High level of organization, detail orientation, and prioritization.
- Proficiency in MS Office suite; data‑management experience a plus.
- Ability to maintain confidentiality and exercise discretion.
- Ability to thrive in fast‑paced, high‑volume environments.
- Excellent written and verbal communication; French is advantageous.
**Required Education & Certifications:**
- Minimum bachelor’s degree or equivalent experience in finance, business, or related field preferred (no specific certification required).