- Company Name
- Sapear Inc
- Job Title
- New Relic Consultant (Contract)
- Job Description
-
**Job Title:**
New Relic Consultant (Contract)
**Role Summary:**
Design, deploy, and maintain end‑to‑end SQL Server monitoring using New Relic APM and Infrastructure. Integrate monitoring alerts with ServiceNow to create accurate incidents and CI mappings. Replace legacy SCOM monitoring by performing gap analysis, data ingestion, and continuous improvement while ensuring performance metrics, SLA compliance, and operational transparency.
**Expectations:**
- Deliver comprehensive SQL Server visibility in New Relic with dashboards, alerts, and synthetic checks.
- Achieve seamless ServiceNow incident creation, enrichment, and routing for all monitoring events.
- Replace SCOM coverage with equivalent or superior monitoring, supporting decommissioning.
- Produce clear runbooks, documentation, and knowledge‑transfer artifacts.
- Participate in on‑call rotations and maintain integration health.
**Key Responsibilities:**
- Build and configure New Relic metrics for CPU, memory, disk, SQL service, and other critical SQL Server components.
- Connect New Relic alerts to ServiceNow via Flow Designer, IntegrationHub, or scripted REST APIs for automated incident creation and CI assignment.
- Perform map/gap analysis of existing SCOM rules to ensure coverage parity or improvement.
- Ingest SQL‑relevant checks from SolarWinds/Nagios repositories into the unified monitoring stack.
- Define, document, and enforce monitoring SLAs, alert logic, deduplication, and escalation paths.
- Validate alert accuracy and ServiceNow CI mappings through end‑to‑end system testing.
- Monitor integration health, troubleshoot failures, and implement continuous improvements.
- Produce runbooks, documentation, and handoff materials; support knowledge transfer.
- Participate in on‑call rotations as required.
**Required Skills:**
- 3–6+ years of hands‑on experience with New Relic (APM, Infrastructure, NRQL, dashboards, alerts).
- Proven monitoring experience for SQL Server (performance metrics, services, storage, failure modes).
- ServiceNow integration expertise (Incident, CMDB, Flow Designer/Workflows, IntegrationHub, REST API, scripted integrations).
- API and scripting proficiency in JavaScript, PowerShell or equivalent for monitoring logic, enrichment, and automation.
- Ability to perform requirements gathering, map/gap analysis, and document SLAs/processes.
- Strong troubleshooting, testing, and validation skills for alert accuracy and CI mapping.
- Excellent collaboration and communication across infrastructure, DBA, and ServiceNow teams.
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Certifications: New Relic or ServiceNow certifications are preferred but not mandatory.