Mejuri

About the Company

At Mejuri, we're redefining luxury.

Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry--for ourselves. From that founding moment, we've been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community.

"I founded Mejuri because I saw a jewelry industry that was built for men gifting women and not women celebrating themselves. To me, the truest expression of Mejuri is mutual uplift: all of us supporting each other, and you, our community, feeling empowered to invest in yourself and, in turn, the community around you."
- Noura Sakkijha, CEO

OUR VISION
A world in which everyone feels inspired to celebrate more than what we're told.
To recognize the moments and memories we experience every day that matter most to us.

JOIN OUR TEAM
Visit our Careers Page for all of our current Corporate & Retail job openings: https://mejuri.com/company/careers.

Listed Jobs

Company Name

Mejuri

Job Title

Intermediate Front End Developer

Job Description

Job Title: Intermediate Front End Developer Role Summary: Develop, test, and ship secure, high‑performance web features for a global omni‑channel eCommerce platform, collaborating across product, design, and backend teams to maintain code quality and scalability. Expactations: Deliver well‑tested, maintainable code with minimal supervision; participate in architectural discussions; mentor junior engineers; proactively identify and resolve technical debt; uphold performance, security, and UI/UX standards. Key Responsibilities: • Design and implement new UI components and features using React, Redux, ES6+ • Write unit and integration tests; conduct peer code reviews and enforce coding standards • Optimize rendering and load performance for large‑scale web applications • Collaborate with product managers, designers, and backend engineers on feature roadmaps and sprint planning • Troubleshoot cross‑browser compatibility issues and accessibility requirements • Mentor junior and intermediate developers; advocate for continuous improvement and best practices • Implement feature flagging and CI/CD pipelines; contribute to monitoring and reliability practices. Required Skills: • 5+ years front‑end development experience (≥2 years React) • Proficient with JS ecosystem (NPM/Yarn, ES6, Redux, webpack, Babel) • Strong UI/UX judgement and cross‑browser optimization skills • Experience writing unit and integration tests (Jest, React Testing Library) • Familiarity with performance monitoring (e.g., New Relic, DataDog) • Ability to work in fast‑paced, iterative environments; excellent communication and teamwork • Knowledge of accessibility (WCAG) and SEO best practices is a plus. Required Education & Certifications: • Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience); industry certifications in front‑end technologies are optional.

Toronto, Canada

On site

Mid level

03-10-2025

Company Name

Mejuri

Job Title

Customer Experience Specialist - 6 Months

Job Description

**Job title** Customer Experience Specialist – 6‑Month Contract **Role Summary** Serve as the primary point of contact for sensitive, high‑stakes customer escalations, fraud case monitoring, and chargeback management. Drive continuous improvement in customer experience, collaborate cross‑functionally to resolve complex issues, and act as a liaison among product, social, logistics, and support teams to enhance policies and processes affecting the customer journey. **Expectations** - Manage escalations and fraud/chargeback incidents effectively while maintaining brand reputation. - Analyze data and root causes to recommend process or policy changes. - Deliver timely, high‑quality resolutions with a focus on customer satisfaction and adherence to company policies. - Contribute to continuous improvement initiatives and help reduce future escalations. **Key Responsibilities** - **Escalation Management** – Lead resolution of complex or high‑risk customer issues, document outcomes, and identify recurring patterns. - **Fraud & Chargeback Management** – Detect, investigate, and resolve fraud cases; collaborate with teams to gather evidence and contest chargeback claims. - **Quality & Agent Development** – Assess agent interactions; provide coaching, support continuous improvement, and ensure adherence to quality standards. - **Root Cause Analysis** – Identify systemic issues driving escalations or fraud; drive cross‑department solutions. - **Customer Experience Optimization** – Partner with internal stakeholders to refine processes, reduce risk, and enhance the overall journey. - **Continuous Improvement & Calibration** – Participate in weekly calibrations; advocate innovative solutions and ensure alignment on quality expectations. - **Customer Advocacy** – Share customer insights and ensure user perspectives are factored into decision making. **Required Skills** - Excellent written communication (email) and rapid response ability. - Strong analytical capabilities to interpret data, spot trends, and present actionable insights. - Technical aptitude: quick learning of new platforms, system integration, and data management across multiple tools. - Proficiency with iterative AI tools and judgement of response accuracy and brand alignment. - Conflict resolution, critical thinking, and creative problem‑solving under pressure. - Change‑management mindset to adapt to evolving business needs. - Ability to build and maintain cross‑departmental relationships. - Sound judgment on policy deviation to meet customer needs while protecting business interests. **Required Education & Certifications** - Bachelor’s degree or equivalent experience; or 2‑3 years of high‑quality customer service experience (preferably in e‑commerce, retail, or financial services). - Certifications in customer experience, support operations, or fraud management are advantageous but not mandatory.

Toronto, Canada

On site

27-11-2025