Teamworks

About the Company

Teamworks is the proven operating system for high performance, powering more than 6,500 sports, military, and public safety organizations around the world. Available on a centralized and integrated platform, the Teamworks' product suite provides specialized applications to support recruiting, development, management, individual branding, and community building.

Listed Jobs

Company Name

Teamworks

Job Title

Customer Education Intern

Job Description

Job Title: Customer Education Intern Role Summary: Support Customer Education and Product Success teams by creating educational resources, maintaining knowledge base, and providing technical support in sports technology industry. Expectations: 40 hours/week; duration unspecified as "Interns" but aligned with typical academic internships. Key Responsibilities: – Draft, update, and publish help articles in Salesforce to document product enhancements. – Maintain knowledge base infrastructure across Performance product sites, ensuring content accuracy and accessibility. – Produce educational videos using Adobe Premiere Pro/Clueso to enhance customer product usage. – Resolve learning portal enrollment issues and field customer education inquiries via inbox. – Collaborate with cross-functional teams to align educational materials with product developments. – Identify content workflow improvements to streamline processes. Required Skills: – Written communication to create clear, concise documentation. – Video editing (Adobe Premiere Pro or similar tools). – Technical proficiency to learn platforms and troubleshoot issues. – Detail-oriented approach to content/data management and QA. – Collaborative mindset for cross-team coordination. Required Education & Certifications: None stated.

United states

Remote

Fresher

07-01-2026

Company Name

Teamworks

Job Title

Customer Support Specialist (Performance)

Job Description

**Job Title:** Customer Support Specialist – Performance **Role Summary:** Provide proactive, on‑call technical support and configuration for performance teams using AMS, Nutrition, and Strength & Conditioning platforms. Own ticket queue, resolve issues, build custom setups, and collaborate with Product and Customer Success teams to ensure optimal user adoption across EMEA. **Expectations:** - Work autonomously in a flexible environment. - Handle a mix of ticket‑based support and partner with Product Success Managers (≈60/40 split). - Participate in rotating on‑call coverage during major project periods. - Communicate clearly in English; multilingual skills (Spanish, German, Dutch, Portuguese) are a plus. - Maintain high quality, timely resolution and documentation for all customer interactions. **Key Responsibilities:** - Manage and triage support tickets for AMS, Nutrition, and Strength & Conditioning modules. - Configure and customize platform settings (data import, templates, workflow) for customer accounts. - Analyze performance data to identify trends, troubleshoot anomalies, and provide actionable insights. - Escalate bugs to Product and Engineering with precise documentation. - Collaborate with Product Success Managers on larger projects and propose process improvements. - Conduct customer training and documentation as needed. - Participate in on‑call schedule (approx. 5‑6 weekends per year). - Ensure compliance with data security and privacy best practices. **Required Skills:** - Hands‑on experience building/configuring AMS in a professional or collegiate/academy setting. - Strong background in sports performance (sports science, strength & conditioning, nutrition, athletic training). - Ability to solve complex, ambiguous problems independently and under tight deadlines. - Data literacy: interpret performance data, identify trends, produce insights. - Excellent written and verbal communication in English. - Comfortable handling sensitive athlete health data with appropriate confidentiality. - Proficient with ticketing systems (Salesforce or similar). - Familiarity with data analysis tools (R, Python, Tableau, or equivalent) is advantageous. **Required Education & Certifications:** - Bachelor’s degree or equivalent in Sports Science, Strength & Conditioning, Nutrition, Athletic Training, or related discipline. - Relevant certifications (e.g., CSCS, NASM, ACSM, or equivalent) preferred but not mandatory.

United kingdom

Remote

05-03-2026