Job Specifications
Teamworks, the Operating System for Sports™, powers more than 6,500 sports organizations worldwide, including collegiate athletic departments and teams across all major professional leagues. With almost 500 exceptional employees located in over a dozen different countries, Teamworks’ software solutions drive the operations of the most recognizable sports properties in the world.
We're seeking a detail-oriented and collaborative Customer Education Intern to support our Customer Education and Product Success team in delivering high-quality educational resources and maintaining our knowledge base infrastructure. This internship offers hands-on experience in customer education operations, content management, video production, and technical support within the sports technology industry.
This is an excellent opportunity to gain practical experience in customer education, content creation, and SaaS product support while contributing to the digital transformation of elite athletics.
Game Plan - How You'll Drive Impact
Create and manage educational content by drafting, entering, and publishing help articles in Salesforce, working closely with Product Success teams to translate feature enhancements into customer-facing documentation
Maintain knowledge base infrastructure across Experience Cloud Performance Product sites, ensuring content is well-organized, up-to-date, and easily accessible for customers
Produce engaging video content using Adobe Premiere Pro and/or Clueso to create educational resources that help customers maximize their use of Teamworks Performance products
Provide technical support by troubleshooting learning portal enrollment issues and responding to routine customer education inquiries through the education inbox
Collaborate cross-functionally with Product Success, Product teams, and other stakeholders to ensure educational materials align with product capabilities and customer needs
Support continuous improvement by identifying opportunities to enhance the customer education experience and streamline content creation workflows
Player Profile - What You Bring To The Team
Natural communicator who can translate technical concepts into clear, customer-friendly language
Comfortable learning new platforms and technologies quickly
Approach content creation with a journalist's attention to detail and clarity
Thrive in collaborative environments, working with subject matter experts to create educational resources
Organized and detail-oriented with strong project management skills
Excited about the intersection of education, technology, and sports
Must-Haves
The Ideal Recruit - Skills & Experience:
Strong written communication skills with the ability to create clear, concise, customer-facing documentation
Video editing experience using Adobe Premiere Pro or similar tools
Technical aptitude with the ability to quickly learn new platforms and troubleshoot basic technical issues
Detail-oriented approach to content creation, data entry, and quality assurance
Collaborative mindset with strong interpersonal skills for working with cross-functional teams
Nice-to-Haves
Familiarity with Salesforce or other CRM platforms
Experience with Learning Management Systems (LMS), such as Skilljar
Basic HTML knowledge or willingness to learn
Experience in collegiate or professional athletics environments
Interest in sports technology, customer education, or instructional design
Marketing or content creation experience
Champion Mindset - Traits For Success
Takes initiative and creates momentum without waiting for direction
Thrives under pressure and stays focused on results
Embraces innovation and solves complex problems with strategic thinking
Communicates clearly, builds trust quickly, and leads with enthusiasm
Adapts easily in fast-changing environments and welcomes calculated risks
Holds themselves and others accountable to high standards
Constantly seeks improvement and embraces change as opportunity
Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism
The Perks Of Playing For Teamworks
At Teamworks, you’re not just joining a company-you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate:
Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
Competitive Compensation: Earn a competitive hourly rate with flexible scheduling
Real-World Impact: Create content and resources that directly help elite sports organizations optimize athlete performance and operations
Remote Flexibility: Work remotely with a supportive team that values collaboration and work-life balance
Work Expectations
Hours: 40 hours per week (flexible scheduling)
Duration: Interns
About the Company
Teamworks is the proven operating system for high performance, powering more than 6,500 sports, military, and public safety organizations around the world. Available on a centralized and integrated platform, the Teamworks' product suite provides specialized applications to support recruiting, development, management, individual branding, and community building.
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