- Company Name
- MY TALENT EXPERT
- Job Title
- Responsable des Opérations – Jobboard en croissance F/H
- Job Description
-
**Job Title:** Head of Operations – Jobboard Growth
**Role Summary:**
Drive scalable operational excellence for a niche jobboard, transforming a 1 M € enterprise into a 10 M € revenue business. Lead process design, team building, performance governance, and execution alignment to support rapid growth and elevate customer experience.
**Expectations:**
- Scale operations to achieve 3–10× growth.
- Deliver measurable impact on efficiency, cost, and speed.
- Build and mentor cross‑functional teams (sales, delivery, support, customer success).
- Translate strategy into operational execution and maintain a clear data‑driven decision framework.
**Key Responsibilities:**
1. **Process & Workflow Design** – Establish scalable processes; optimize sales, delivery, support, and CSM workflows; eliminate friction and reduce costs.
2. **Recruitment & Team Development** – Hire key talent for Paris office; coach and structure teams; manage short‑term team of ~5 staff.
3. **Performance Governance** – Define OKRs; produce clear, decision‑oriented reporting; track acquisition, activation, retention, and revenue KPIs.
4. **Strategic Execution & Liaison** – Align operational delivery with company vision; act as the operational bridge for CEO and CTO.
**Required Skills:**
- Proven experience as COO, Head of Ops, Chief of Staff, PMO senior, VP Sales, Lead CSM, or equivalent.
- Demonstrated success in scaling startups (×3 to ×10).
- Recruiting, structuring, and coaching multidisciplinary teams.
- Strong sales and/or customer success background.
- Analytical, results‑oriented mindset with process discipline.
- Comfortable with remote, asynchronous collaboration.
- Bonus: experience with jobboards, SaaS HR platforms, marketplaces, EOS methodology.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Management, Finance, or related field (or equivalent professional experience).
- Optional certifications: PMP, Scrum Master, Lean Six Sigma, or similar project/operations credentials.