- Company Name
- MMD Services
- Job Title
- BI Platform Administrator
- Job Description
-
**Job Title:** BI Platform Administrator
**Role Summary:**
Lead the day‑to‑day operation and maintenance of enterprise Business Intelligence platforms – Tableau, Cognos, ThoughtSpot, and Alteryx. Administer user access, perform system patching and upgrades, conduct health checks, and resolve incidents in ServiceNow. Collaborate with data teams, vendors, and stakeholders to support platform modernization, onboarding of new BI tools, and the creation of usage metrics and audit dashboards.
**Expectations:**
- Minimum 6 years of experience in BI, analytics, or data platform administration.
- Proficiency in managing Tableau, Cognos, ThoughtSpot, and Alteryx deployments.
- Strong knowledge of AWS services (EC2, ALB, Route 53, security groups).
- Experience with SSO/SAML integrations, Azure AD, IIS, and role‑based access control.
- Hands‑on SQL and familiarity with data‑warehousing platforms (Snowflake, Redshift, or equivalent).
- Competency in ServiceNow and JIRA for ticket management.
- Excellent troubleshooting, communication, and documentation skills.
**Key Responsibilities:**
- Provide operational support for BI platforms, including daily provisioning and troubleshooting.
- Execute server patching, upgrades, and routine health checks to ensure platform stability.
- Manage incident, request, and change tickets in ServiceNow.
- Lead onboarding of new BI applications and tools, maintaining system documentation.
- Develop and maintain usage metrics, audit dashboards, and system performance reports.
- Collaborate with analysts, engineers, vendors, and stakeholders to address requirements and resolve production issues.
**Required Skills:**
- BI tool administration (Tableau, Cognos, ThoughtSpot, Alteryx)
- AWS infrastructure management (EC2, ALB, Route 53, security groups)
- SSO/SAML, Azure AD, IIS, role‑based access control
- SQL and relational database administration
- Data‑warehousing (Snowflake, Redshift)
- Incident and request management (ServiceNow, JIRA)
- Troubleshooting, documentation, and stakeholder communication
**Required Education & Certifications:**
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- Relevant certifications (e.g., Tableau Certified Administrator, AWS Certified Solutions Architect, Cognos Certified Administrator) preferred.