- Company Name
- Crusoe
- Job Title
- Atlassian Cloud Engineer
- Job Description
-
Job Title: Atlassian Cloud Engineer
Role Summary:
Act as the primary administrator and strategic owner of the Atlassian cloud ecosystem (Jira Software, Jira Service Management, Confluence, Opsgenie, Product Discovery, Statuspage). Deliver day‑to‑day operations, long‑term platform strategy, advanced customizations, and AI‑driven enhancements to enable efficient collaboration, delivery, and IT service management across the organization.
Expectations:
* 3+ years managing Atlassian Cloud environments in enterprise settings.
* Proven ownership of Jira and Confluence configuration, site administration, and platform operations.
* Strong project management instincts to translate business needs into tool enhancements.
Key Responsibilities:
* Administer and optimize Atlassian suite, including workflows, permissions, dashboards, automation, and integrations.
* Design and implement advanced reporting and analytics using eazyBI, JQL, CQL, and dashboards for real‑time decision making.
* Serve as escalation point for complex platform issues; coordinate with Atlassian Support and internal Service Desk.
* Lead platform enhancements by staying ahead of the Atlassian roadmap and championing adoption of new features.
* Drive AI initiatives within the ecosystem, building custom agents with Atlassian Rovo and managing the Rovo MCP server.
* Partner with project managers, business leaders, and IT teams to embed best practices in project management and ITSM.
* Ensure reliability, security, and alignment with broader business objectives, configuring authentication via Okta or similar IAM providers.
Required Skills:
* Jira project configuration (workflows, permission schemes, issue security, field configs, project roles).
* Confluence site administration and customization.
* Proficiency in JQL, CQL, eazyBI, and advanced reporting techniques.
* Experience implementing ITSM processes in Jira Service Management (Incident, Change, Problem, CMDB/Assets).
* Knowledge of RBAC, change control, release management, and system administration best practices.
* Experience integrating Atlassian tools with external systems (JSON, YAML).
* Ability to build and maintain custom AI agents using Atlassian Rovo.
Required Education & Certifications:
* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
* Atlassian Cloud Professional Certification (ACP) preferred (2+).
* Additional certifications in ITSM (ITIL) or IAM (Okta) are a plus.
San francisco, United states
On site
Junior
12-02-2026