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ConnexAI

ConnexAI

connex.ai

1 Job

498 Employees

About the Company

ConnexAI is a multi-award-winning customer engagement platform that enables next-gen communication for businesses worldwide.

Our feature-rich CX software is secure, adaptable, and scalable for all businesses. Designed by a world-class development team, Connex enables businesses to increase revenue, boost agent productivity, and improve customer satisfaction ratings.

The ConnexAI platform provides intelligent customer experience features and AI tools for fully customizable customer journeys, workforce optimization, gamification, and contact centre operations - covering all processes in one easy-to-use platform.

To find out how the ConnexAI platform can improve your CX strategy or to arrange a demo of our software, visit our website or contact us at 03450561133.

Listed Jobs

Company background Company brand
Company Name
ConnexAI
Job Title
Cloud Engineer
Job Description
**Job Title:** Cloud Engineer **Role Summary:** Design, deploy, and maintain AWS-based infrastructure supporting a SaaS platform. Collaborate with DevOps to integrate cloud services into CI/CD pipelines, automate provisioning, and optimize performance while ensuring security and compliance across global client environments. **Expectations:** - Deliver scalable, secure cloud solutions that meet client workload requirements. - Reduce infrastructure-related incidents through proactive monitoring and automation. - Mentor clients on AWS best practices and operational troubleshooting. - Contribute to continuous improvement of infrastructure processes and documentation. **Key Responsibilities:** - Implement and configure AWS servers, selecting appropriate instance types and networking components (VPC, subnets, route tables, security groups). - Set up IAM roles, encryption, and network ACLs to safeguard data and access. - Install, update, and tune software packages on AWS instances for optimal performance. - Design and deploy load‑balancing, auto‑scaling, and high‑availability architectures. - Automate resource provisioning and configuration with AWS CloudFormation or equivalent IaC tools. - Integrate cloud operations into CI/CD workflows in partnership with DevOps teams. - Provide technical training and support documentation to clients during onboarding and ongoing use. - Troubleshoot and resolve network, performance, and deployment issues for VoIP/web‑based systems. - Document infrastructure designs, deployment procedures, and operational guidelines. **Required Skills:** - Deep knowledge of Amazon Web Services (EC2, VPC, IAM, CloudFormation, Load Balancers, Auto Scaling). - Strong scripting experience (Bash, Python, PowerShell) for automation tasks. - Experience with CI/CD tools (Jenkins, GitLab CI, GitHub Actions) and integration of cloud operations. - Proficiency in networking concepts, including subnetting, routing, security groups, and ACLs. - Familiarity with monitoring and logging solutions (CloudWatch, ELK, Prometheus). - Solid understanding of security best practices, encryption, and compliance requirements. - Ability to design scalable, fault‑tolerant architectures for web and VoIP services. - Excellent communication skills for client training and cross‑team collaboration. **Required Education & Certifications:** - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience). - AWS certifications preferred: AWS Certified Solutions Architect – Associate or Professional, AWS Certified SysOps Administrator – Associate, or equivalent. - Professional experience in cloud infrastructure engineering or a similar role.
Manchester, United kingdom
On site
15-01-2026