Convergenz

About the Company

Convergenz is a leading human capital solutions firm with offices in Vienna, VA and Dallas, TX. Founded in 2000, we support both Govt and Commercial clients throughout the US. We have earned places on the INC 500/5000 lists five times and our mission is to connect great people with great jobs through building relationships! Leave us a review on Glassdoor! https://www.glassdoor.com/slink.htm?key=vODCn

Listed Jobs

Company Name

Convergenz

Job Title

Help Desk Support

Job Description

Job Title: Help Desk Support Role Summary: Deliver internal application support through remote desktop tools and soft phone or chat, manage ServiceNow tickets, and achieve first‑call resolution. Aid in onboarding new agents and assist with daily service desk operations. Expactations: - Respond promptly to calls and chats, resolving user inquiries and software issues. - Maintain accurate ServiceNow ticket records and follow escalation procedures. - Participate in training and shadowing for new support staff. - Adhere to scheduled shifts (5 am‑11 pm ET, 1st/2nd shift) and designated weekend availability post‑training. Key Responsibilities: - Resolve end‑user software and basic hardware issues via remote access. - Monitor and answer calls and chat inquiries received by the service desk. - Provide first‑call resolution wherever possible; forward escalations as needed. - Log and track tickets in ServiceNow; ensure timely updates and closure. - Train new agents and facilitate shadowing opportunities. - Perform additional tasks assigned by Service Desk Managers. - Support internal operations for related systems (e.g., Discover). Required Skills: - Remote desktop support (RDP, TeamViewer, etc.). - Troubleshooting of Windows and common office applications. - Strong verbal communication and customer‑service orientation. - Experience with ServiceNow or similar ticketing platforms. - Ability to work independently, manage time, and adapt to shift schedules. Required Education & Certifications: - High‑school diploma or equivalent. - 1–2 years of IT help‑desk or technical support experience (preferable). - Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent (preferred).

Richmond, United states

Hybrid

21-01-2026

Company Name

Convergenz

Job Title

IT Contract Specialist

Job Description

**Job Title** IT Contract Specialist **Role Summary** Provide administrative and analytical support for third‑party information security contracts. Manage contract lifecycle from review to compliance, coordinate stakeholder meetings, maintain status tracking, and develop documentation and metrics within a digital repository. **Expactations** - 6‑month contract (potential extension). - Hybrid work environment; frequent on‑site collaboration at the organization’s headquarters. - No external GRC or risk‑management vendor requirement. **Key Responsibilities** - Gather and analyze information for complex third‑party contract reviews. - Track review status, deadlines, priority shifts, and record meeting minutes. - Facilitate meetings with internal units and external vendors for security contract reviews. - Lead weekly team stand‑ups and maintain SharePoint library. - Develop and maintain process documentation, job aids, and metrics reports. - Apply information‑security best practices to improve processes and ensure compliance. - Support Agile initiatives (Kanban, epics, user stories). **Required Skills** - Strong written and verbal communication; negotiation and persuasion. - Project management and organizational planning. - Technical writing and documentation development. - Third‑party/vendor management experience. - Familiarity with contracts (SOWs, NDAs, RFPs) and procurement. - Proficient in Microsoft Word, Excel; experience with Azure DevOps (ADO). - Ability to work with executive stakeholders and cross‑functional teams. - Relationship building, diplomacy, and tact. **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Information Systems, or related field. - Professional certifications in contract management, procurement, or information security (e.g., CCMA, CISM, CISSP) preferred.

Vienna, United states

Hybrid

27-01-2026

Company Name

Convergenz

Job Title

Project Manager

Job Description

**Job Title** Project Manager **Role Summary** Technical Project Manager overseeing monthly software release cycles, ensuring code quality, executing manual regression testing, and supporting automated JUnit tests. Leads environment change coordination, incident management, and knowledge documentation to drive efficient release practices. **Expectations** - Minimum 3 years of Technical Project Manager or Product Owner experience. - Minimum 5 years of software development experience in Java/Python. - Strong Unix troubleshooting and shell scripting skills. - Proven experience with Jenkins, Git, Artifactory, Jira, and Confluence. - Familiarity with ServiceNow and Release Management frameworks. - Ability to rapidly learn new methodologies and technologies. **Key Responsibilities** - Manage end‑to‑end release processes: planning, build, test, deploy. - Conduct manual regression testing and manage automated JUnit test suites. - Coordinate with infrastructure teams and end users for environment changes. - Act as Incident Management point of contact: communication, resolution, root‑cause analysis. - Produce technical and operational documentation; define and improve release procedures. - Participate in on‑call rotations and provide timely support for Northern Virginia time zone. - Collaborate with cross‑functional teams to maintain high code quality and delivery cadence. **Required Skills** - Technical Project Management (release, change, incident). - Java / Python development and maintenance. - Unix/Linux administration; shell scripting. - CI/CD pipeline management (Jenkins). - Source control (Git), artifact management (Artifactory). - Agile tools: Jira for issue tracking, Confluence for documentation. - ServiceNow incident and release management. - Strong written and verbal communication. - Analytical problem‑solving and debugging. **Required Education & Certifications** - Bachelor’s or Master’s degree in Information Systems, Computer Science, or related engineering field. - Certifications in release management or ServiceNow are desirable but not mandatory.

Mclean, United states

On site

Mid level

18-02-2026

Company Name

Convergenz

Job Title

Cloud Engineer

Job Description

Job title: Cloud Engineer Role Summary: Design, implement, automate, and optimize secure, scalable cloud environments in Azure, with support for AWS, using IaC, CI/CD, DevOps, and governance practices. Expectations: Deliver robust, cost‑effective, and compliant cloud solutions, continuously improve automation and monitoring, and collaborate cross‑functionally on modernization initiatives. Key Responsibilities: - Architect, deploy, and manage Azure infrastructure (VNets, VMs, Storage, Key Vault, App Services, AKS, Azure SQL, Cosmos DB, Service Bus, Event Grid). - Configure hybrid and multi‑cloud connectivity (ExpressRoute, VPN, VPC peering, Hub‑and‑Spoke, firewalls, NSGs). - Develop and maintain IaC with Terraform and ARM templates; standardize provisioning across environments. - Build and maintain CI/CD pipelines using Azure DevOps, GitHub Actions, Jenkins, or AWS CodePipeline; automate deployments with PowerShell, Bash, or Python. - Deploy and manage containerized workloads with Docker, Kubernetes (AKS/EKS), and serverless architectures. - Implement security best practices (RBAC, IAM, Key Vault encryption, Azure Defender, Policy enforcement, compliance with ISO 27001, SOC 2, HIPAA, GDPR). - Configure monitoring, logging, and alerting via Azure Monitor, Log Analytics, AWS CloudWatch, ELK; troubleshoot incidents and perform root cause analysis. - Analyze and optimize cloud spend through reserved instances, right‑sizing, shutdown scheduling, and reporting. - Optionally support data integration using Azure Data Factory, data pipelines, and ETL processes, and manage Azure SQL or PostgreSQL/MySQL Flexible Server. Required Skills: - 6+ years cloud engineering experience; deep Azure expertise, AWS exposure. - Proficient in Terraform (IaC), ARM templates, and scripting (PowerShell, Python, Bash). - Experience building CI/CD pipelines and DevOps tooling. - Strong networking, security, and governance knowledge. - Ability to operate in production environments and drive cost‑optimization initiatives. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or related field. - Microsoft Certified Azure Cloud Administrator / Engineer. ---

Fort worth, United states

On site

Mid level

20-02-2026