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Help Desk Support

Help Desk Support

Hybrid

Richmond, United states

Freelance

21-01-2026

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Training

Job Specifications

Job Title: Help Desk Support

Duration: 10/27/2026 - Possible for Extension or Convert into Full Time

Location: Hybrid at Richmond, VA

Responsibilities:

• Provide application support through remote access tools to resolve internal end user issues

• Monitor and respond quickly and effectively to calls or chats received to the Capital One Service Desk

• Interact with end users via soft phone or chat modules to resolve primarily software issues but may get questions about hardware

• Remotely access and support end user machines to achieve first call resolution

• Utilize Service Now as the ticketing tool to track and escalate tickets for end users

• Assist with onboarding of new Agents by training and allow others to shadow

• Perform other tasks as needed by the Service Desk Managers

• Supporting Discover

Must be able to work 1st or 2nd shift (5am-11pm ET) May have to work weekends (only five days/week) schedule and shift determined after training

-Possibility for extension

-Must sit onsite in Richmond, VA Hybrid (onsite only Tue-Thu)

-30 minutes zoom video interviews

About the Company

Convergenz is a leading human capital solutions firm with offices in Vienna, VA and Dallas, TX. Founded in 2000, we support both Govt and Commercial clients throughout the US. We have earned places on the INC 500/5000 lists five times and our mission is to connect great people with great jobs through building relationships! Leave us a review on Glassdoor! https://www.glassdoor.com/slink.htm?key=vODCn Know more