The Carrera Agency

About the Company

The Carrera Agency is a Talent Management Agency specializing in information technology, digital strategy and design. In addition to representing freelance technology and design consultants, Carrera also has two project practices: The Carrera Project Solutions Group and Designing North Studios, a division of Carrera. Founded in 2002 by three partners who collectively have over 75 years experience in technology, Carrera recognizes the importance of having the right talent in key project and management positions to ensure project success. Carrera's tenure in the information technology industry has allowed it to create an extensive network of technology and more recently creative professionals, so that it can provide clients with the best talent for their project needs, both locally and nationally.

Listed Jobs

Company Name

The Carrera Agency

Job Title

ServiceNow Administrator

Job Description

**Job Title** ServiceNow Administrator (FedRAMP) **Role Summary** Administer, configure, and optimize the ServiceNow platform within a FedRAMP‑compliant environment, ensuring high performance, security, and continuous improvement across the organization. **Expectations** - Deliver robust ServiceNow administration supporting FedRAMP requirements. - Maintain platform stability, performance, and security. - Collaborate with cross‑functional teams to align platform capabilities with organizational needs. **Key Responsibilities** - Configure, customize, and maintain ServiceNow applications, workflows, and reports. - Manage users, roles, groups, permissions, and data governance. - Monitor platform performance; implement optimizations and automation. - Ensure compliance with FedRAMP and related security policies. - Design, test, and maintain integrations with external systems. - Handle incident, problem, and change management within ServiceNow. - Maintain and enhance the service catalog. - Provide user training, documentation, and support. - Collaborate with stakeholders to define requirements and deliver improvements. **Required Skills** - ServiceNow Certified System Administrator certification. - 3–5+ years of ServiceNow administration experience. - Strong configuration, access control, and security operation skills. - Familiarity with FedRAMP requirements and NIST frameworks. - Proficient in troubleshooting and root‑cause analysis. - Effective communication and documentation abilities. - Proactive mindset with commitment to continuous learning. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, or equivalent professional experience. - ServiceNow Certified System Administrator (CSM) mandatory. Approval for additional certifications (e.g., ServiceNow CSM, Security) preferred.

United states

Remote

29-12-2025

Company Name

The Carrera Agency

Job Title

Salesforce Product Manager

Job Description

**Job Title** Salesforce Product Manager **Role Summary** Lead the definition, prioritisation, and delivery of Salesforce platform solutions across Sales, Service, Marketing, Data, and Experience Clouds. Own the product vision, roadmap, and backlog; translate business requirements into clear user stories; facilitate Agile ceremonies; ensure high‑quality feature delivery through UAT support. Provide day‑to‑day platform governance, documentation, and third‑party integration management. **Expectations** - Deliver measurable results and ROI for Salesforce initiatives. - Manage competing priorities and stakeholder expectations. - Maintain platform integrity, security, and governance. **Key Responsibilities** 1. Own the product vision, strategy, roadmap, and backlog. 2. Translate business requirements into user stories, acceptance criteria, and platform enhancements. 3. Lead Agile ceremonies (sprints, daily stand‑ups, retrospectives). 4. Partner with development teams to deliver features on time and within scope. 5. Support UAT, quality assurance, and defect resolution. 6. Provide expertise in Sales, Service, Marketing, Data, and Experience Clouds. 7. Manage day‑to‑day platform support, issue triage, and third‑party integrations. 8. Maintain documentation, training materials, and platform governance artifacts. **Required Skills** - Salesforce configuration and administration (objects, workflows, reports, dashboards, security, sharing models, Shield). - Proficiency in data management tools (Data Loader, Import Wizard, ETL). - Development knowledge: Apex, Lightning Flows, Visualforce, Lightning Web Components, REST/SOAP APIs. - Agile project management tools (Jira, Confluence). - Strong analytical, organizational, and problem‑solving capabilities. - Excellent communication, presentation, and stakeholder management skills. - Ability to lead cross‑functional initiatives and collaborate with technical and non‑technical teams. **Required Education & Certifications** - Bachelor’s degree in Business, Computer Science, Engineering, or related field. - Minimum 5 years experience as a Salesforce Product Owner or Technical Product Manager in an Agile environment. - Minimum 5 years hands‑on Salesforce configuration or implementation experience. - Salesforce Administrator Certification (mandatory). **Preferred (Not Required)** - Additional Salesforce certifications (Platform App Builder, Advanced Administrator, Business Analyst, Platform Developer I). - Experience in multi‑cloud Salesforce environments. - CRM Analytics or advanced reporting expertise. - History of large‑scale Salesforce transformations, migrations, or integrations. - Experience supporting centralized and distributed user groups.

Rancho santa margarita, United states

Hybrid

Mid level

29-12-2025