- Company Name
- ProEdge Services
- Job Title
- Client Partner- Banking (IT Services)
- Job Description
-
**Job Title:** Client Partner – Banking (IT Services)
**Role Summary:**
Strategic client engagement leader responsible for managing and growing a portfolio of global banking accounts. Acts as the CXO‑level trusted advisor, drives digital transformation initiatives, oversees delivery excellence, and holds full P&L accountability.
**Expectations:**
- 10+ years of experience in IT services with a focus on Banking & Financial Services.
- Proven track record in client‑facing roles, managing large portfolios and P&L.
- Ability to cultivate executive relationships and influence senior stakeholders.
- Strong business development acumen to identify and close revenue opportunities.
- Leadership in cross‑functional teams and delivery governance.
**Key Responsibilities:**
- **Client Relationship Management (≈25%):** Serve as primary strategic partner for CXO‑level banking clients; conduct quarterly business reviews; co‑create digital transformation roadmaps; ensure client satisfaction.
- **Revenue Growth & P&L Ownership:** Develop annual account plans; pursue new services, managed services, and consulting deals; monitor gross margin, EBITDA, and revenue realization; set and track OKRs/KPIs.
- **Digital/Product Transformation Advisory:** Assess legacy environments; design core banking, payments, data, AI/ML, and open‑banking solutions; produce white papers, POVs, and workshops; champion cloud‑native, API, and RPA technologies.
- **Delivery Oversight & Governance:** Establish steering committees, PMO structures, and risk registers; drive program reviews, SLA compliance, and agile/DevOps adoption; intervene in escalations and ensure contractual obligations are met.
- **Cross‑Functional Leadership:** Build and lead virtual account teams across geographies; coordinate resource planning, solution architecture, marketing, and sales efforts; manage RFP/RFI responses and CXO presentations.
- **Strategic Planning:** Lead multi‑year account planning; align client budget cycles and pain points with growth initiatives; map client organization for targeted engagement.
**Required Skills:**
- Client relationship and stakeholder management at C‑suite level.
- Business development & revenue generation, including deal negotiation.
- Deep knowledge of banking IT domains: core banking, payments, data analytics, AI/ML, open banking, cloud, API ecosystems.
- Strong financial acumen (P&L, margin analysis, KPI tracking).
- Delivery governance expertise: program management, risk mitigation, SLA adherence, Agile/DevOps.
- Excellent communication, presentation, and thought‑leadership abilities.
- Ability to lead and influence cross‑functional, multicultural teams.
**Required Education & Certifications:**
- Bachelor’s degree in Business, Computer Science, Engineering, or related field (required).
- MBA or advanced degree preferred.
- Relevant certifications (e.g., PMP, Agile Scrum Master, ITIL, TOGAF, Cloud/AI certifications) advantageous.