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Instinct Resourcing

Instinct Resourcing

www.instinct.co.uk

6 Jobs

15 Employees

About the Company

Learning Recruitment Specialists

Our sole purpose is to provide the best permanent and interim talent across the Digital Learning and Learning Technology marketplace.

Our commitment to the industry is unrivalled, couple this with our comprehensive, customer first recruitment service and you have the UK’s leading Learning & Technology recruitment company.

We have the passion and drive to keep evolving and are unwavering in our mission to deliver an impeccable service to our candidates, contractors, and clients alike.

2023
In 2023, Instinct became 100% employee-owned and formed an Employee Ownership Trust (EOT).

CCS Framework Supplier
Instinct is a long standing approved supplier on the Crown Commercial Service Framework (CCS) - RM6277 Non-Clinical Staffing (Lot 2).

Get in Touch
www.instinct.co.uk
0161 714 0600
info@instinct.co.uk
https://www.instinct.co.uk/job-search/

Evidence can be found in our testimonials, industry partnerships and the awards we have won.

Awards – Over the years

Winner - Team of The Year - Manchester Young Talent Awards
Winner - Rising Star of the Year - Manchester Young Talent Awards
Winner - Talent & Recruiter of the Year - Manchester Young Talent Awards (x2)
Winner - Consultant of the Year - Marketing and Digital Recruitment Awards (x2)
Winner - Talent, HR and Recruitment Professional of the year - Made in Manchester
Highly Commended - Team of the Year – Insider Business Awards
Finalist – Business of the Year - Greater Manchester Business
Finalist – Team of the Year - Manchester Young Talent Awards
Finalist – Rising Star Award – Manchester Young Talent Awards
Finalist – Talent & Recruiter of the Year Award – Manchester Young Talent Awards
Finalist – Best Niche Agency – Discipline – Marketing & Digital Recruitment Awards (x2)
Finalist – Recruitment Consultancy of the Year – Marketing & Digital Recruitment Awards
Finalist – Best SME Recruitment Agency – Marketing & Digital Recruitment Awards

Listed Jobs

Company background Company brand
Company Name
Instinct Resourcing
Job Title
Intercom / AI Automation Consultant
Job Description
**Job Title:** Intercom / AI Automation Consultant **Role Summary:** Short‑term consultant to enhance and scale customer support for an ed‑tech organization. Optimize Intercom workflows, develop no‑code/low‑code automations, improve AI assistant (Fin AI) response quality, create dashboards, and integrate Intercom with Slack and Salesforce for better ticket visibility and resolution speed. **Expectations:** - Complete deployment of automated routing, escalation, and ticket handling processes within 1‑2 months. - Deliver measurable improvement in self‑service issue resolution. - Provide training or knowledge transfer to support staff. - Produce documentation, dashboards, and integration guides. **Key Responsibilities:** - Configure and optimize Intercom (or equivalent support platforms) workflows, routing, and automation. - Build and maintain no‑code/low‑code automations to reduce manual intervention. - Refine AI prompts and training data for Fin AI to improve accuracy. - Design and implement integrations between Intercom, Slack, and Salesforce. - Create dashboards for real‑time visibility of support metrics. - Streamline escalations and identify opportunities for process automation. - Test, troubleshoot, and resolve technical issues across systems. - Provide onboarding and support documentation to end‑users. **Required Skills:** - Proficient in Intercom configuration, including workflows, routing, and automation. - Experience with no‑code/low‑code automation tools (e.g., Zapier, Make, Automate.io). - Familiarity with AI prompt engineering and training data development (Fin AI or similar). - Strong technical aptitude: comfortable with multi‑system environments, data analysis, and issue debugging. - Process optimization mindset: design scalable, efficient support processes. - Effective communication and documentation skills. **Required Education & Certifications:** - Bachelor's degree or equivalent professional experience in IT, Software Development, or related field. - Relevant certifications in Intercom, customer service platform administration, or automation tools preferred but not mandatory.
United kingdom
Remote
10-11-2025
Company background Company brand
Company Name
Instinct Resourcing
Job Title
Digital Learning Designer
Job Description
**Job Title:** Digital Learning Designer **Role Summary:** Part‑time (3 days/week), 3‑month day‑rate contract with a well‑established UK healthcare professional body. Remote work with a preference for 1 on‑site day in London. Design, develop, and deliver e‑learning products (short training objects to flagship courses) for specialist medical disciplines using Articulate Rise, Storyline, Synthesia, Canvas, and Adobe Creative Suite. **Expectations:** - Deliver high‑quality MVP courses that showcase the value of digital learning. - Scoping, design, and development of engaging online courses for diverse learners. - Facilitating collaboration with SMEs and internal teams to translate content into effective digital experiences. - Maintain and optimise LMS content for accessibility and usability. **Key Responsibilities:** 1. Lead scoping, design, and development of creative e‑learning courses. 2. Facilitate design workshops with SMEs, providing learning‑design guidance and format recommendations. 3. Produce learning‑design plans, storyboards, and scripts aligned with pedagogical best practices and organisational quality standards. 4. Design and build interactive digital learning materials (exercises, graphics, animations, videos, branded templates) using Articulate Storyline, Rise 360, Synthesia, Canva, and Adobe Creative Suite. 5. Integrate emerging design and technology trends to continuously improve the digital learning portfolio. 6. Collaborate with marketing to highlight product features, benefits, and engagement insights. 7. Manage and optimise LMS content, ensuring updates, accessibility, and user‑friendly navigation. **Required Skills:** - Strong e‑learning development experience (Articulate Rise essential). - Proficient learning‑design skills – storyboarding, scripting, structuring learning pathways. - Ability to convert SME content into polished digital formats across varied course types. - Advanced visual‑design proficiency with Adobe Creative Suite. - Creative visual storytelling and strong attention to accessibility. - Excellent communication, stakeholder‑management, and project‑management capabilities. - Proactive mindset for researching and presenting innovative design solutions. **Required Education & Certifications:** - Degree or equivalent in Instructional Design, Education, Multimedia Design, or related field. - Certifications in Articulate Storyline/Storyline 360, Articulate Rise, or Adobe Creative Suite highly preferred.
London, United kingdom
Remote
09-11-2025
Company background Company brand
Company Name
Instinct Resourcing
Job Title
Customer / Product Specialist
Job Description
London, United kingdom
Hybrid
Junior
11-11-2025
Company background Company brand
Company Name
Instinct Resourcing
Job Title
Consultant
Job Description
**Job Title**: Consultant **Role Summary**: Apply human‑centred, performance‑driven principles to design and deliver scalable, user‑focused solutions that embed growth into everyday work. Lead end‑to‑end consulting engagements, blending creativity with commercial insight, and actively sell and champion solutions in fast‑paced corporate settings. **Expectations**: - Deliver measurable business impact through consulting engagements. - Build and nurture strong client relationships, identifying opportunities for value creation. - Manage multiple projects concurrently, adapting quickly to shifting priorities. - Demonstrate commercial awareness and consultative selling skills. **Key Responsibilities**: - Diagnose client challenges and craft tailored performance‑consulting solutions. - Lead end‑to‑end project lifecycle: research, scoping, design, delivery, and evaluation. - Facilitate stakeholder engagement and influence senior decision‑makers. - Identify and present technology‑focused opportunities, especially in AI and cybersecurity. - Drive solution adoption and measure post‑implementation outcomes. - Maintain high‑quality client communication and manage expectations. **Required Skills**: - Performance consulting (diagnosis, solution design, impact measurement). - Consultative selling and commercial acumen. - End‑to‑end project delivery and lifecycle management. - Stakeholder facilitation and influence. - Agility and adaptability in fast‑paced environments. - Technical expertise in AI, cybersecurity, or related technology domains. **Required Education & Certifications**: - Bachelor’s degree in Business, Engineering, Computer Science, or related field. - Professional certifications such as PMP, Prince2, or equivalent project‑management credentials. - Relevant technology certifications (e.g., CISSP for cybersecurity, AI/ML specialization) preferred.
London, United kingdom
Hybrid
11-11-2025