Reed Technology

Company Name: Reed Technology
Job Title: Product Support Analyst
Job Description: **Job Title:** Product Support Analyst **Role Summary:** Provide technical and customer support for an insurance claims platform, combining problem-solving with user assistance to ensure system efficiency and user satisfaction. **Expectations:** Entry-level role requiring enthusiasm for technology, strong communication, and a proactive approach to troubleshooting and customer service. **Key Responsibilities:** - Deliver first-line application support via phone, email, and ITSM tools within SLA targets. - Troubleshoot technical issues including password resets, system navigation, and API-related problems. - Prioritize and resolve service requests, balancing routine tasks with complex application queries. - Support user onboarding processes, including account configuration and access management. - Maintain updated knowledge base documentation for recurring issues. - Collaborate with team members, escalate issues as needed, and act as a subject matter expert for the platform. - Develop familiarity with low-code platforms to enhance troubleshooting capabilities. **Required Skills:** - Excellent verbal and written communication. - Foundational knowledge of IT systems and technology. - Strong problem-solving, time management, and multitasking abilities. - Customer service orientation with attention to detail. - Adaptability and eagerness to learn in a technical environment. **Required Education & Certifications:** - Recent graduate or college leaver with a technology-related qualification (e.g., IT, Computer Science). - No specific certifications required.

Chelmsford, United kingdom

On site

14-01-2026

Company Name: Reed Technology
Job Title: IT Support Technician
Job Description: Job Title: IT Support Technician Role Summary: Provide first‑line IT support by diagnosing and resolving hardware, software, and network issues in Windows 10/11 environments. Act as the initial contact for user queries via phone, email, and ticketing system, while maintaining accurate documentation and collaborating with the IT team. Expectations: Deliver timely, effective support; maintain high customer satisfaction; follow documented procedures and ITIL practices; manage time efficiently and work independently. Key Responsibilities: - Serve as the first point of contact for all IT‑related user inquiries. - Diagnose, troubleshoot, and resolve hardware, software, and networking problems. - Build, deploy, and maintain PCs running Windows 10/11. - Document all support requests and resolutions in the ticketing system. - Collaborate with IT team members to ensure seamless operations. Required Skills: - Experience in 1st‑line or desktop support roles. - Strong troubleshooting skills across hardware, software, and networking. - Ability to build and deploy PCs. - Proficient with Windows operating systems and basic networking concepts. - Excellent communication and customer‑service skills. - Self‑motivated with effective time‑management. Required Education & Certifications: - Minimum of high school diploma or equivalent. - Preferred certifications: CompTIA A+, Microsoft Certified Desktop Support Technician, or similar.

Manchester, United kingdom

On site

15-01-2026

Company Name: Reed Technology
Job Title: Pathology IT Systems Engineer
Job Description: **Job Title** Pathology IT Systems Engineer **Role Summary** Provide day‑to‑day technical support and programme assistance for pathology information systems, ensuring reliable operation, accurate data flow, and ISO 15189 compliance across all applications. **Expectations** - 6‑month contract, immediate start. - Mix of BAU support and programme activities. - Prior experience in a pathology IT systems environment is essential. **Key Responsibilities** 1. Deliver routine support for pathology IT systems, maintaining uptime and data integrity. 2. Troubleshoot faults, analyse incidents, and coordinate resolution with ICT teams, clinicians, and external vendors. 3. Assist in system developments: design, testing, validation, and change management to keep services standards‑compliant. 4. Conduct performance monitoring, generate reporting, and support audits (ISO 15189, internal). 5. Participate in business continuity planning and disaster recovery exercises. 6. Provide training to staff on system usage and best practices. 7. Supervise and mentor junior IT personnel. **Required Skills** - Proven knowledge of pathology information systems (LIMS, RIS, EMR). - Strong troubleshooting and incident‑management skills. - Experience with ISO 15189, data protection, and safety regulations. - Familiarity with change‑management processes (ITIL, CMMI). - Excellent communication with clinical, ICT, and vendor stakeholders. - Ability to document procedures, run tests, and deliver training. **Required Education & Certifications** - Bachelor’s degree in Computer Science, Information Technology, Biomedical Engineering, or related field. - Relevant certifications such as ITIL Foundation, ISO 15189 auditor or equivalent. - Knowledge of HL7, LIMS, and medical data standards preferred.

Sunderland, United kingdom

On site

15-01-2026

Company Name: Reed Technology
Job Title: IT Systems Support Engineer
Job Description: **Job Title:** IT Systems Support Engineer **Role Summary:** Provides 2nd‑ and 3rd‑line support for complex technical issues, manages Microsoft 365, Intune, and Entra ID environments, and leads software deployment initiatives. Works closely with Cyber Security, Digital Workplace, and Service Delivery teams to enhance system reliability, security, and support the organization’s technology roadmap. **Expectations:** - Act as escalation point for challenging incidents. - Deliver autonomous, hands‑on solutions while maintaining high documentation standards. - Contribute to security incident response and compliance activities. - Support digital transformation projects, especially M365 migrations. **Key Responsibilities:** - Lead escalation handling for complex technical problems across the business. - Design, implement, and improve software deployment processes. - Own and optimise Microsoft 365, Intune, and Entra ID environments. - Manage deployment roadmaps using ManageEngine Enterprise Central (or similar). - Assist Cyber Security team with escalated compliance and security incidents. - Produce clear SOPs, runbooks, and technical documentation. - Support digitally‑focused transformation initiatives, including M365 workload migrations. **Required Skills:** - 3+ years in a technically demanding IT role (preferably multi‑site). - Strong experience with Intune (app deployment, update management, conditional access). - Proficient in Microsoft 365 and Entra ID administration. - Expertise in endpoint management (device health, compliance, reporting). - Excellent documentation, communication, and structured problem‑solving abilities. - Proactive, autonomous work style. **Required Education & Certifications:** - Minimum: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent professional experience. - Relevant certifications (e.g., Microsoft 365 Certified: Modern Desktop Administrator, Microsoft Certified: Security, Compliance, and Identity Fundamentals) are preferred but not mandatory.

Skelmersdale, United kingdom

On site

Junior

20-01-2026

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