Reed Technology

Company Name: Reed Technology
Job Title: NetSuite Team Leader
Job Description: Job Title: NetSuite Team Leader Role Summary: Lead a distributed team of up to five ERP analysts, overseeing second‑line NetSuite support, Jira intake management, and process improvement to enable scalable ERP operations. Expactations: - Minimum 4–5 years of NetSuite functional or systems support experience. - Proven ability to lead a small team or manage workstreams. - Proficiency with Jira and Confluence for structured work management. - Strong communication skills and fluency in English; adept at cross‑time‑zone collaboration. - Analytical mindset, structured problem solving, and commitment to coaching junior staff. - Optional familiarity with Coupa, Alteryx, Anaplan, Salesforce, SnapLogic, and Audit/SOX/ITGC support. Key Responsibilities: - Coach and manage a distributed team of ERP analysts, assigning tasks and tracking performance. - Own Jira intake: triage tickets, prioritize, and assign to appropriate team members. - Monitor workloads, maintain visibility with leadership, and proactively flag risks. - Deliver expert second‑line NetSuite support (roles, workflows, reports, permissions). - Serve as escalation point during critical financial periods (month‑end, quarter‑end). - Champion comprehensive documentation, ensuring knowledge base enrichment. - Partner with Finance and IT to identify root causes and streamline processes. Required Skills: - Deep knowledge of NetSuite features: searches, reports, workflows, roles, permissions. - Leadership and team‑management experience. - Jira and Confluence expertise with a structured approach to work. - Excellent written and verbal communication; ability to manage across time zones. - Problem‑solving, structured work habits, and use of AI tools to increase efficiency. Required Education & Certifications: - Bachelor’s degree in Business, Information Systems, or related field (preferred). - NetSuite certification (e.g., NetSuite Administrator) is desirable.

London, United kingdom

On site

02-10-2025

Company Name: Reed Technology
Job Title: Platform Engineer
Job Description: Job title: Platform Engineer Role Summary: Drive the reliability, scalability, and cost‑efficiency of the company’s cloud‑based platform, acting as the technical bridge between customer integration teams, internal support, and operational delivery. Expectations: - Maintain 99.9% platform uptime and swift incident resolution. - Deliver measurable cost savings through cloud optimisation. - Provide clear, actionable documentation and training for non‑technical stakeholders. - Continuously improve monitoring, automation, and deployment processes. Key Responsibilities: - Serve as technical lead for customer integrators, support teams, and partner developers. - Monitor and respond to service‑level incidents; conduct post‑mortem reviews. - Manage AWS cloud environments, prioritising cost efficiency and security. - Operate, optimise, and enhance monitoring and alerting systems (e.g., Sentry, Logz.io). - Configure API integrations, DNS settings, and web service components. - Develop and maintain automation scripts to streamline operational workflows. - Oversee CI/CD pipelines, version control, and release management. - Create and update runbooks, technical guides, and SLA documentation. Required Skills: - Deep experience with AWS services and cloud cost optimisation. - Proficiency in monitoring/alerting tools (Sentry, Logz.io, or equivalent). - Strong knowledge of API integrations, DNS management, and web service configuration. - Advanced scripting/automation (Python, Bash, etc.) for operational tasks. - Familiarity with CI/CD pipelines and version control (Git). - Proven DevOps or technical operations background, preferably in SaaS. - Excellent problem‑solving, triage, and prioritisation abilities. - Effective written and verbal communication with technical and non‑technical audiences. Required Education & Certifications: - Bachelor’s degree in Computer Science, Engineering, or equivalent professional experience. - Preferred: AWS Certified Solutions Architect or related cloud certification.

Bristol, United kingdom

On site

03-10-2025

Company Name: Reed Technology
Job Title: Infrastructure and Helpdesk Manager
Job Description: Infrastructure and Helpdesk Manager Role Summary: Lead and manage IT infrastructure and helpdesk operations, ensuring system reliability, security, and high performance while driving service excellence through continuous improvement initiatives. Expectations: Proven leadership in IT support environments, technical expertise in infrastructure and network systems, and strong capability in stakeholder communication and team mentorship. Key Responsibilities: - Lead and mentor IT support team to maintain operational excellence. - Oversee daily helpdesk and infrastructure operations. - Implement service delivery improvements using KPIs and customer feedback. - Manage infrastructure projects, upgrades, and system migrations. - Serve as escalation point for technical issues and collaborate across departments to align IT with business goals. Required Skills: - Minimum 5 years in IT helpdesk/support management. - Technical proficiency in infrastructure, networks, desktop support. - Leadership and mentoring capabilities. - Effective communication and stakeholder engagement. - Customer-focused approach with service excellence commitment. Required Education & Certifications: Not specified.

Northwich, United kingdom

On site

Mid level

08-10-2025

Company Name: Reed Technology
Job Title: IT Support Field Engineer
Job Description: **Job Title:** IT Support Field Engineer **Role Summary:** Provide on‑site and office‑based support for a company‑wide Windows 11 and Office 2024 rollout across the UK. Deliver device build, configuration, testing, and user assistance while maintaining hardware logistics and adhering to professional standards. **Expectations:** - Travel to multiple UK sites regularly; maintain a flexible schedule. - Complete upgrades with minimal disruption to users. - Coordinate visits and progress updates with internal teams. - Uphold high standards of customer service and communication. - Hold a clean UK driving licence. **Key Responsibilities:** - Execute Windows 11 and Office 2024 upgrade installations on‑site. - Provide end‑user support during and after upgrades. - Build, configure, and test PCs and laptops at the Colchester office. - Manage hardware logistics, including collection and return of legacy equipment. - Perform device rebuilds, re‑imaging, and routine BAU technical assistance. - Ensure proper cable management and workstation setup. - Collaborate with internal stakeholders to schedule branch visits and report project status. **Required Skills:** - Strong knowledge of Windows 10/11, iOS, and Microsoft Office 365/OneDrive/Teams. - Experience with Active Directory (user management, group policies, device administration). - Solid networking fundamentals (TCP/IP, routers, switches, Wi‑Fi configuration). - Hands‑on expertise in device build, troubleshooting, and deployment projects. - Excellent verbal and written communication; customer‑service orientation. - Proactive, adaptable, and comfortable with frequent travel. **Required Education & Certifications:** - Relevant IT qualification (e.g., A‑Level ICT, BTEC IT, or equivalent certification). - Professional certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate preferred but not mandatory. - Valid UK driving licence (clean record).

Colchester, United kingdom

On site

11-10-2025

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