S3 Technologies Inc.

www.s3tech.ca

3 Jobs

106 Employees

About the Company

Founded in 2003, S3 Technologies Inc. is a leading Canadian Managed Services Provider (MSP). Our focus is on SMB IT Managed Services, Cloud Computing & Cybersecurity, including 24 / 7 Infrastructure Management, 24 / 7 Security Management, 7AM-7PM Live Helpdesk, IT Vendor Management and Project Management. S3 employs 110 highly qualified engineers, technicians, and specialists. Our team is very dynamic, dependable and dedicated, and is constantly and rapidly expanding. Clients benefit from a highly personalized, cost-efficient delivery model that combines on-site and off-site operations. Why work at S3 Technologies? Our team is dynamic, and motivated to grow within our company. We strive to maximize each employee's potential, and therefore prioritize employee certification and training. We value open, face-to-face communication, solutions, and knowledge-sharing through our "open-concept" offices. We care about our employees. Work-life balance is important to S3. We provide a healthy work environment for our team, as well as promote healthy lifestyles, all the while maintaining our standards for excellence. 5 a 7's at the end of a long work-week maintain our high morale, and allow us to unwind - together. We hold two corporate events per year, a winter and a summer weekend getaway where the entire team, along with their families, can participate in activities, enjoy the sights, socialize, have fun, and relax.

Listed Jobs

Company Name: S3 Technologies Inc.
Job Title: Spécialiste TI de niveau 1
Job Description: **Job Title** Tier 1 IT Support Specialist **Role Summary** Provide first‑line technical support via phone, email, and chat, diagnosing and resolving client issues remotely for workstations, laptops, mobile devices, and peripheral hardware. Deliver exceptional customer service, manage multiple priorities, and document solutions in internal ticketing systems. **Expectations** - Within 3 months: fully integrated with the team, understand key processes, and prepare for on‑call rotation. - Within 12 months: attain comprehensive technical knowledge of assigned clients and become a subject‑matter expert for new or high‑priority cases. **Key Responsibilities** 1. Analyze customer requests to determine priority and impact. 2. Follow escalation procedures for issues beyond Tier 1 scope. 3. Install, configure, and troubleshoot remote desktop, office applications, Windows 11, VPN, Active Directory, Office 365, printers, and other peripherals. 4. Provide timely follow‑up to clients on support tickets. 5. Document all interventions and update internal knowledge base. 6. Participate in scheduled on‑call rotations. **Required Skills** - 6 months to 1 year of general IT experience. - Excellent oral and written communication in French; proficiency in English is preferred. - Hands‑on experience with Windows 11, Active Directory, Office 365, VPN, and common peripherals. - Ability to work under pressure, exercise critical judgment, and manage competing tasks. - Strong teamwork and collaboration skills. - Prioritization‐focused, detail oriented, and highly motivated to learn. - Passion for technology. **Required Education & Certifications** - DEP, AEC, or DEC in a related field, or equivalent training. - Relevant certifications (CCNA, AZ‑104, Fortigate NSE, CompTIA Network+, CompTIA Security+) are advantageous. - Bilingual fluency in French/English; Spanish language skills are a plus. - Willingness to travel to client sites occasionally.

Company Name: S3 Technologies Inc.
Job Title: Directeur de la livraison des services gérés
Job Description: Job title: Director, Managed Services Delivery Role Summary: Lead the end‑to‑end delivery of managed IT services for a portfolio of mid‑size clients, ensuring service excellence, SLA compliance, and continuous improvement while managing a technical support team of 40+ staff. Operates under the Vice‑President of Operations and collaborates with account managers, cyber‑security, infrastructure, and business leadership to align service offerings with customer outcomes. Expectations: * Within 3 months – master internal processes, tools, and structures; establish strong partner relationships with team leads, account managers, and cyber‑security/infrastructure units; clearly own and drive KPI performance. * Within 12 months – deliver measurable process improvements, elevate team engagement and performance, actively shape the managed services portfolio, and be recognized as a key pillar of the customer experience. Key Responsibilities: * Drive quality, efficiency, and consistency of managed IT services. * Supervise on‑site and remote support teams (Tier 1‑3) and balance workloads to maintain service levels. * Enforce SLA compliance and initiate corrective actions for deviations. * Manage new‑client onboarding in coordination with cross‑functional teams. * Continuously develop and refine service‑management processes. * Partner with account managers and technical advisors to sustain customer satisfaction. * Mentor, motivate, and develop talent within the support organization. * Handle critical client communications (major incidents, outages, complaints). * Generate and analyze performance reports; recommend enhancements. * Contribute to the evolution of the managed services product offering. * Achieve departmental margin targets. Required Skills: * ≥10 years of IT experience, including 3–5 years in a managerial role. * Strong communication in English and French. * Customer‑service orientation and priority management. * Ability to manage stress, resolve complex problems, and make rapid decisions. * Proven team‑leadership, coaching, and talent‑development experience. * In‑depth knowledge of Windows systems, network infrastructure, and Microsoft 365. * Solid understanding of cybersecurity challenges inherent to managed services. Required Education & Certifications: * College or university degree in Computer Science, Information Technology, or a related field. * Relevant IT service‑management certifications (e.g., ITIL Foundation or Advanced) are desirable.

Company Name: S3 Technologies Inc.
Job Title: Level 1 IT Specialist
Job Description: **Job Title** Level 1 IT Specialist **Role Summary** Provide remote technical support to SMB clients, resolving issues with workstations, laptops, mobile devices, and peripherals. Serve as first‑line troubleshooters, ensuring high customer satisfaction, timely ticket resolution, and proper documentation in the service desk system. **Expectations** - Within 3 months: integrate with the team, master service desk processes, participate in the on‑call rotation. - Within 12 months: achieve comprehensive technical knowledge of assigned clients, grow into a subject‑matter‑expert role for new accounts. **Key Responsibilities** - Analyze and prioritize client requests, assessing impact and urgency. - Escalate issues according to defined procedures. - Deliver remote support, installation, configuration, and troubleshooting for office applications, Windows 11 PCs, laptops, smartphones, and peripherals (printers, monitors, etc.). - Maintain communication with clients regarding ticket status and resolution steps. - Document all interventions and update internal knowledge base. - Participate in on‑call rotation as required. **Required Skills** - 6 months–1 year of IT support experience or equivalent. - Fluency in French (spoken & written); bilingual French/English a plus. - Proficiency in configuring, managing, installing, and troubleshooting: - User accounts & laptops - Windows 11 environment - Active Directory - Office 365 suite - VPN solutions - Common peripherals (printers, keyboards, mice, monitors). - Experience with ticketing systems and customer‑service call centers. - Strong analytical and critical‑thinking abilities. - Excellent multitasking, prioritization, and time‑management under pressure. - Team‑player with good communication skills. - Eagerness to learn and passion for IT. - Ability to travel onsite occasionally (asset if available). **Required Education & Certifications** - DEP, AEC, DEC in a relevant technical field or equivalent practical experience. - Optional certifications (asset): CCNA, AZ‑104, Fortigate NSE, CompTIA Security+ or Network+. ---