Job Specifications
COMPANY VALUES: We succeed when our clients succeed + THE best at what we do + Passion drives our determination + Better every day + Cybersecurity in everything + Stronger together
With over 20 years of experience, S3 Technologies is proud to be a recognized leader in managed IT services in Montreal and one of the largest independent managed IT service providers in Canada. We serve a bilingual SMB clientele across various industries and are proud to be an employer of choice with a team of over 100 employees. S3’s sustained growth is driven first and foremost by referrals from satisfied clients.
What sets us apart is our commitment to prioritizing business outcomes over technology. While we’re passionate about IT, our true motivation comes from clients telling us that our work had a concrete and positive impact on their business.
Our ambition is clear: to become the leading managed and co-managed IT services provider for SMBs in Quebec, and to contribute to their success by making them more secure, productive, and future-ready. In our primarily remote work environment, you’ll have the opportunity to challenge yourself daily alongside colleagues who share your passion and are determined to be the best. If you want to join a team where continuous improvement is a core value and where clients are at the center of everything we do, we want to meet you!
The Role
S3 Technologies is currently offering an excellent career opportunity for a Level 1 IT Specialist. The ideal candidate will provide exceptional customer service by phone, email, and chat, and must be able to quickly identify and resolve issues remotely related to various systems—workstations, laptops, smartphones, and other peripherals—in a fast-paced and constantly evolving environment. The key to success will be your ability to manage priorities and handle multiple tasks simultaneously.
Main Job Responsibilities
Understand and analyze client requests in order to identify their priority and impact
Recognize and follow the proper escalation procedures when required
Provide remote support, installation, configuration, and troubleshooting for all types of office applications, computers, peripherals, and mobile devices
Follow up with clients regarding the progress of their support requests
Document interventions and update our internal systems
Participate in the on-call rotation.
Skills And Experience Requirements
DEP, AEC, DEC in a relevant field, or equivalent experience
6 months to 1 year of relevant IT experience
Fluency in French, both spoken and written
Experience and strong skills/knowledge in configuring, managing, installing, and troubleshooting:
Users and laptops
Windows 11 Tools
Active Directory
Office 365
VPN
Various applications and peripherals (printers, keyboards, mice, monitors, etc.)
Experience in customer service, call centers, and/or working with a ticketing system
Excellent ability to work in a fast-paced, high-pressure environment
Strong critical and analytical judgment
Good teamwork skills
Solid ability to manage priorities and handle critical situations
Strong capacity to manage a wide variety of tasks and responsibilities simultaneously and with attention to detail
Eagerness and ease in learning
Passion for IT
Assets
Bilingualism (French/English)
Proficiency in Spanish
Knowledge of tools such as ConnectWise, SharePoint, OneDrive, InTune, AutoCAD, TaxPrep, Mac OS, Caseware, etc.
Relevant certifications (e.g., CCNA, AZ-104, Fortigate NSE, CompTIA Security+ or Network+)
Ability and willingness to occasionally travel onsite
Success Criteria
By 3 months:
You’re well integrated with your team and your assigned manager
You have a solid understanding of key service desk processes and procedures
You’re comfortable joining the on-call rotation
By 12 months:
You’ve developed complete technical knowledge of the main clients assigned to your team
You’re comfortable becoming a subject matter expert for new client(s) assigned to your team
Position Highlights
Stimulating Environment
Diverse Client Base
Career Advancement Opportunities
Hands-On Learning Opportunities at Clients’
Knowledge and Talent Development
Remote Work Opportunities
Perks and Benefits
Competitive salary, based on your experience
Flexible remote work policy
5 minute walk from Place des Festivals, in downtown Montreal
Group insurance
Ambitious and dynamic corporate culture
Several social and sporting activities throughout the year
Opus card paid in part by the company
Games and relaxation area in the office
Gym and showers on site
Only selected candidates will be contacted.
About the Company
Founded in 2003, S3 Technologies Inc. is a leading Canadian Managed Services Provider (MSP). Our focus is on SMB IT Managed Services, Cloud Computing & Cybersecurity, including 24 / 7 Infrastructure Management, 24 / 7 Security Management, 7AM-7PM Live Helpdesk, IT Vendor Management and Project Management. S3 employs 110 highly qualified engineers, technicians, and specialists. Our team is very dynamic, dependable and dedicated, and is constantly and rapidly expanding. Clients benefit from a highly personalized, cost-efficien...
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