Lumar (formerly Deepcrawl)

About the Company

The technical health of a website plays a major role in both user experience and search engine visibility -- key influences on any business's brand awareness, customer satisfaction, and sales. Lumar is the platform of choice for enterprise companies & teams behind complex, revenue-driving websites around the globe to identify issues preventing their sites reaching their full potential, including technical SEO, web accessibility, site speed, and even bespoke metrics to capture practically anything from the HTML of a web page. Lumar re-imagines the way you manage technical SEO, accessibility and other website technical health issues. It enables proactive, connected workflows to identify, track and fix issues across your domains and ease your development process. The Lumar platform gives you total control over your crawl strategies, eliminates data overload, simplifies monitoring and reporting, and automates QA testing. The results? Better prioritization, faster time to fix, and less time wasted fixing preventable issues. And ultimately reduced costs.

Listed Jobs

Company Name

Lumar (formerly Deepcrawl)

Job Title

Senior Customer Success Manager

Job Description

Job title: Senior Customer Success Manager Role Summary: Lead the primary relationship with Lumar's largest clients, ensuring maximum value from the platform, driving engagement, adoption, and retention while coordinating cross‑functional support and renewal negotiations. Expectations: Deliver exceptional service for a portfolio of high‑value accounts, demonstrate mastery of the SaaS product within a fast‑paced environment, maintain precise client records, and actively contribute client insights to product and marketing teams. Key Responsibilities: - Own end‑to‑end account management for assigned enterprise clients, ensuring successful adoption and usage of the platform. - Design and execute structured onboarding programmes, including training and ongoing support. - Collaborate with Professional Services to coordinate deliverables and ensure on‑time completion. - Negotiate contract renewals, secure renewals and expansion opportunities, and manage churn risk. - Maintain accurate, up‑to‑date client information in HubSpot and related systems. - Gather, analyze, and share client feedback with product, engineering, and marketing to inform roadmap and messaging. - Build and sustain brand loyalty through proactive, personable client interactions. - Represent the company at industry events when required. Required Skills: - Minimum 3 years of Customer Success experience within a SaaS organization. - Strong written and verbal communication, with evidence of effective presentation skills. - Proficiency in CRM software (e.g., HubSpot). - Ability to learn technical product concepts quickly and apply them to client challenges. - High self‑motivation, initiative, and ambition in a dynamic environment. - Excellent relational skills: building trust, influencing, and negotiating. - Curiosity and enthusiasm for SEO, AI, and digital marketing trends. Required Education & Certifications: None specified.

England, United kingdom

Remote

Senior

08-01-2026