ABB E-mobility

About the Company

Driving progress toward zero-emission mobility. At ABB E-mobility, our purpose is to help our customers electrify mobility. We deliver innovative, scalable DC charging infrastructure and digital solutions that accelerate the global transition to sustainable transport. Our offering includes high-performance DC chargers, an intelligent digital platform, a range of advanced services - including asset and energy management - and a comprehensive service package to ensure performance and reliability at scale. With 15+ years of experience and operations in 109 countries, we've deployed 65,000+ DC fast chargers across 10,500+ sites, supported by a global team of 1,400 experts driving the future of e-mobility. e-mobility.abb.com

Listed Jobs

Company Name

ABB E-mobility

Job Title

EU Service Centre Lead Southwest

Job Description

**Job Title:** EU Service Centre Lead Southwest **Role Summary:** Lead and develop a cross‑border Service Centre team to deliver exceptional customer service, ensuring SLA compliance and continuous improvement of operational metrics. Act as the liaison between customers, field service engineers, and internal ABB departments to enhance the overall service experience. **Expactations:** - Deliver consistent, high‑quality customer service that exceeds expectations. - Maintain and improve SLA performance across all regions. - Foster a culture of continuous improvement and learning. **Key Responsibilities:** - Direct and coach service centre personnel, providing ongoing development and performance feedback. - Design, implement, and monitor day‑to‑day operational metrics and KPIs. - Coordinate with Field Service, sales, and other ABB functions to resolve customer issues swiftly. - Evaluate and act on service-related data to improve response times and customer satisfaction. - Support daily operational tasks as required, ensuring smooth workflow. - Lead change initiatives that increase efficiency and support business commitments. **Required Skills:** - Proven leadership and team‑management experience (minimum 3+ years in a managerial role). - Strong communication, interpersonal, and coordination abilities. - Analytical mindset with problem‑solving capabilities. - Detail‑oriented, organized, and effective time‑management skills. - Customer‑centric focus with a commitment to service excellence. - Ability to devise innovative solutions for service challenges. **Required Education & Certifications:** - Bachelor’s degree in Business, Engineering, or a related discipline. - Mandatory CRM and ERP proficiency (SAP and Salesforce Service Cloud experience preferred). - Proficiency in at least one other European language is an advantage. **Additional Advantages:** - Experience in dispatching field service engineers. - Experience managing teams across multiple geographical countries.

Cergy-pontoise, France

Remote

Senior

27-11-2025