Skills

Communication Leadership Time Management SAP Problem-solving Customer Service CRM Coaching Team Management ERP Systems

Job Specifications

Are you a driven team leader with a passion for people, performance, and customer excellence? We’re looking for a Service Centre Lead to lead our Service Centre team and ensure outstanding service delivery that exceeds customer expectations every day.

In This Role Your Main Accountabilities Will Be

Accountable for leadership of direct reports to include ongoing direction, coaching, and development.
Lead Service Centre team to continuously surpasses customer expectations.
Ensure the team is the driving gear between the customers, Field Service and internal ABB departments.
Continually improve and develop the team to ensure we are continually increasing customer satisfaction.
Create and monitor the metrics to drive the day-to-day operations.
Monitor and take actions to ensure correct reaction times as per the customers SLA ‘s.
Support the day to day operational tasks as required.
Leverage internal relationships to enhance business performance and customer experience.
Drive change initiatives as required to improve efficiencies and execute on business commitments.

Requirements

To make the above work, we are looking for a teamplayer who has a customer-oriented mindset and excellent coordination skills. Other essential requirements:

Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Analytical and problem-solving mindset.
Detail orientated with strong organizational and time management skills.
Customer centric mindset with commitment to service excellence.
Ability to effectively develop innovative solutions to customer service challenges.
Experience in Dispatching Field Service Engineers is an advantage
Proficiency in other European languages is an advantage.
Proficiency in CRM and ERP systems is mandatory. SAP and SFDC Service Cloud experience is an advantage.
Proven experience in a similar managerial position is mandatory.
Proven experience in managing teams across multiple geographical countries is an advantage.

About the Company

Driving progress toward zero-emission mobility. At ABB E-mobility, our purpose is to help our customers electrify mobility. We deliver innovative, scalable DC charging infrastructure and digital solutions that accelerate the global transition to sustainable transport. Our offering includes high-performance DC chargers, an intelligent digital platform, a range of advanced services - including asset and energy management - and a comprehensive service package to ensure performance and reliability at scale. With 15+ years of exp... Know more