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Financial Ombudsman Service

Financial Ombudsman Service

www.financial-ombudsman.org.uk

3 Jobs

2,468 Employees

About the Company

We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:

o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o financial advice, investments and pensions

If a financial business and a consumer can’t resolve a complaint themselves, we’ll investigate and give an unbiased answer about what has happened. If we decide someone has been treated unfairly, we’ll use our legal powers to put things right.

When we decide a financial business has behaved unfairly, we tell them what they should do to put things right. And when we don’t uphold a complaint, we help give people a better understanding of why a business has acted in the way they have. Our work is often challenging, but it makes a real difference to people’s lives.

Working for us means you’ll get the satisfaction of helping others, and helping to make the financial sector fairer. Our staff tell us that they’re proud of the work they do, helping to put things right. What we do here makes a positive difference every day. Find out more about what we do, what it's like to work here and the roles we offer on our career pages, or by visiting our website.

Listed Jobs

Company background Company brand
Company Name
Financial Ombudsman Service
Job Title
Solutions Architect
Job Description
Job Title: Solutions Architect Role Summary: Lead architectural design and delivery of scalable, secure technology solutions aligned with strategic principles, leveraging Workday and complementary platforms to resolve complex business challenges. Collaborate cross-functionally to translate requirements into technical strategies, ensuring integration, innovation, and operational efficiency. Expactations: - Translate business needs into actionable technical solutions. - Design high-level architectures balancing innovation, feasibility, and compliance. - Guide multidisciplinary teams through ideation, development, and delivery. - Ensure stakeholder alignment and governance approval of solution designs. Key Responsibilities: - Architect integrated solutions for HR and Finance domains using Workday HCM, Financials, and cloud ecosystem tools (Microsoft 365, Azure, NServiceBus). - Develop solution visions, documentation, and governance-ready presentations. - Collaborate with technical teams to implement solutions aligned with design intent. - Optimize Workday configurations, integrations, and security frameworks (e.g., REST/SOAP APIs, domain security policies). Required Skills: - Expertise in Workday architecture: data model, business processes, security, and integration patterns. - Proficiency in Workday Studio, EIBs, Workday Extend, and secure API design. - Strong understanding of cloud platforms, application integration, and intelligent automation (Azure AI, Power Platform). - Excellent stakeholder communication, collaboration, and problem-solving in ambiguous environments. Required Education & Certifications: - Bachelor’s/Master’s in Computer Science, Information Systems, or related field. - Workday Architecture Certification preferred. - Demonstrated proficiency in HR and Finance domain requirements and solutions.
London, United kingdom
Hybrid
05-10-2025
Company background Company brand
Company Name
Financial Ombudsman Service
Job Title
Machine Learning Engineer
Job Description
Job title: Machine Learning Engineer Role Summary: Lead the design, development, and production deployment of ML and Generative AI solutions. Build scalable data pipelines, manage LLM-based automations, and ensure ML Ops excellence across architecture and cloud environments. Collaborate with cross-functional teams to translate business needs into technical designs and deliver high‑quality models that enhance customer journeys. Expectations: - Deliver end‑to‑end ML projects from concept to production on time and within scope. - Own user stories, estimate effort, and provide trade‑off analyses for cost and performance. - Communicate results to technical and non‑technical stakeholders clearly and effectively. - Continuously improve pipelines, models, and deployment practices to meet evolving business needs. Key Responsibilities: - Clarify requirements, estimate effort, and contribute to sprint planning and backlog refinement. - Design and develop Gen AI application stacks, including LLM integration and automation workflows. - Build, maintain, and optimise machine learning pipelines and data transformation workflows on Azure (preferred), AWS, or GCP. - Implement CI/CD and ML Ops pipelines using Azure DevOps, GitHub Actions, Jenkins, Bicep/Terraform, and Azure AI services. - Monitor deployed models, troubleshoot issues, and perform iterative improvements. - Collaborate with architects, senior developers, product owners, and analysts on solution design and architecture decisions. - Document solutions, model rationales, and operational guidelines for knowledge transfer. Required Skills: - Proven experience leading full‑cycle ML projects into production. - Proficient in Python; strong grasp of programming concepts, algorithms, and cloud fundamentals. - Solid background in ML techniques (regression, clustering, tree‑based methods, reinforcement learning, CNN, RNN, LSTM, attention, Transformers, vector semantics). - Experience with serverless pipeline development on Azure (preferred) or AWS/GCP and data warehousing (SQL & NoSQL). - Knowledge of architecture frameworks, patterns, and design principles. - Ability to explain complex technical concepts to diverse audiences. - Familiarity with CI/CD tools (Azure DevOps, GitHub Actions, Jenkins) and IaC (Bicep, ARM templates, Terraform). - Experience with Gen AI frameworks such as LlamaIndex, LangChain is desirable. Required Education & Certifications: - Bachelor’s degree in Computer Science, Data Science, Electrical Engineering, or equivalent field. - Professional certifications in cloud platforms (Azure, AWS, or GCP) and/or ML Ops are advantageous.
London, United kingdom
Hybrid
04-11-2025
Company background Company brand
Company Name
Financial Ombudsman Service
Job Title
Contract Management Lead
Job Description
Job Title: Contract Management Lead Role Summary: Develop and manage a contract management framework, applying industry best practices to enhance governance, compliance, and risk mitigation. Lead a business partnering strategy to drive organizational compliance, improve third-party management, and advance Environmental Social Governance (ESG) objectives through collaboration with internal and external stakeholders. Expactations: Senior-level experience in procurement/contract management (public or private sector), proven stakeholder engagement, use of management information (MI) systems for informed decision-making, and expertise in managing complex contractual scenarios to achieve value for money outcomes. Key Responsibilities: Develop and maintain a governance framework for contract management; lead audits/reviews to ensure compliance and risk reduction; refine commercial processes and policies; deliver training to build organizational capability; monitor compliance and supplier performance using data/digital tools; support ESG integration in third-party management. Required Skills: Contract/procurement management experience (senior level), stakeholder coordination, MI systems expertise, strategic collaboration, compliance risk assessment. Required Education & Certifications: Not specified.
London, United kingdom
Hybrid
Senior
12-11-2025