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Contract Management Lead
Join a team where Purpose drives everything we do, Ambition fuels our growth, Trust builds our foundation, and Respect shapes our culture.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract: permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: From £62,525
Location: London - Docklands
Reporting to: Commercial Director
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do:
In this role, you’ll develop and manage the Financial Ombudsman Service’s Contract Management Framework, applying industry best practice to enhance governance and oversight. You’ll lead a business partnering strategy, working closely with a network of contract managers and conducting regular assurance reviews to drive compliance and mitigate risks.
Your responsibilities will also include refining commercial procedures, providing expert guidance, and implementing learning initiatives to build contract management capability across the organisation. Using data and digital tools, you’ll support reporting, compliance monitoring and supplier assessments, while collaborating with internal teams to improve third party management and contribute to our Environmental Social Governance (ESG) objectives.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria
Demonstrable experience in procurement and/or contract management within public or private sector organisations. Evidence of senior-level engagement with both internal and external stakeholders. Proven ability to use management information (MI) systems to inform decision-making and drive commercial outcomes. Experience in working collaboratively with business stakeholders and suppliers to achieve value for money in complex contractual situations.
Desirable Criteria
Ability to clearly articulate the principles and benefits of contract management practices to non-expert audiences. Demonstrable track record of prioritising tasks effectively and managing conflicting demands in a fast-paced environment. Experience in developing and delivering learning initiatives to build contract management capability. Understanding of Environmental Social Governance (ESG) considerations within contract management. Excellent interpersonal and communication skills, as reflected in collaborative work and stakeholder management.
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Flexibility: hybrid, or in-office
Wellbeing: Health plan, gym memberships, mental health support
Growth: We invest in your future with courses, mentorship, promotions
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement, with the option to buy extra or sell days
Generous pension
Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
Gym membership discounts, and a fully equipped on-site gym open 24/7 in London only
Let’s Make This Easy.
To apply, please upload a copy of a current CV, there is an option to submit a supporting statement should you wish to include one
Applications need to be submitted by 23:59 Sunday 23rd November 2025
Shortlisted candidates will be invited to a telephone interview with a member of the Talent Acquisition team
Due to high application numbers this adver
About the Company
We’ve been sorting out complaints between financial businesses and their customers since we were set up by Parliament in 2001. Our service is free for consumers, and every year well over 1 million people contact us with queries and complaints about all kinds of financial products and services, for example:
o bank accounts, payments and cards
o payment protection insurance (PPI)
o home, car, travel and other types of insurance
o loans and other credit, like car finance
o debt collection and repayment problems
o mortgages
o f...
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