Littlefish

About the Company

Littlefish is a multi-award-winning managed service provider focusing on providing IT support, cyber security services, cloud solutions, managed infrastructure and consultancy for enterprise organisations. We deliver on our promises of enhanced user experience, improved customer satisfaction and achieving authentic business value through digital transformation. Delivering all services on a 24/7 basis from our UK only service centres for a wide variety of organisations across the private and public sector, including National Gas, PureGym, DHU Healthcare, HM Treasury, ASOS, Croydon Council, M Group and Cafcass. We ensure that our customers consistently receive a market-leading service that is independently verified as world class.

Listed Jobs

Company Name

Littlefish

Job Title

IT Onsite Support Engineer

Job Description

**Job Title:** IT Onsite Support Engineer **Role Summary:** Provide dedicated onsite technical support for desktop, laptop, printer, and application issues, including basic network/server troubleshooting. Deliver VIP-level service, manage tickets in line with SLA, and act as the primary point of contact for high-priority users across client sites. **Expectations:** - Work onsite Monday to Friday, 09:00–17:30, with possible client site visits. - Deliver prompt, empathetic, and professional support. - Own issues from identification through resolution, ensuring positive client experience. **Key Responsibilities:** - Respond to walk‑up and floor‑walking service requests. - Troubleshoot and resolve hardware, software, and network problems on Windows 11, macOS, Office 365, Exchange, Active Directory, iOS, and Intune deployments. - Provide support for printers, meeting room hardware, and mobile devices (iPhone/iPad). - Conduct basic server and network administration tasks. - Escalate complex issues to higher support tiers as needed. - Maintain accurate ticket documentation and adhere to SLA requirements. - Collaborate with the On‑site Support Team Leader and other MSP staff. **Required Skills:** - Proven experience in IT support or help desk roles. - Familiarity with ITSM processes and ticketing systems. - Strong problem‑solving and troubleshooting skills. - Experience with desktop/laptop hardware, printers, and meeting room AV equipment. - Knowledge of Windows, macOS, Office 365, Exchange, Active Directory, iOS, Intune, and mobile device support. - VIP support experience with a focus on customer service excellence. - Ability to work independently and in a team, with excellent communication. **Required Education & Certifications:** - Minimum of a secondary education qualification (e.g., high school diploma or equivalent). - Relevant IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are preferred.

London, United kingdom

On site

12-03-2026

Company Name

Littlefish

Job Title

IT Service Architect

Job Description

**Job Title** IT Service Architect **Role Summary** Design, articulate, and secure managed‑services solutions that align with client needs and commercial objectives. Serve as the primary technical liaison during pre‑sales, bid execution, and post‑sale retention, ensuring solution integrity and optimization across the sales lifecycle. **Expectations** - Must hold UK SC Clearance (UK residency ≥ 5 years). - Fully remote working model. **Key Responsibilities** 1. Translate client requirements into commercially viable service architectures. 2. Lead cross‑functional bid teams, allocating tasks to subject‑matter experts. 3. Draft high‑quality tender responses, proposals, and executive presentations. 4. Conduct commercial modelling, pricing, risk, and contract negotiation. 5. Evaluate supplier proposals, manage risks, and integrate third‑party services. 6. Collaborate with sales, delivery, and delivery management to validate service fit and performance. **Required Skills** - Extensive pre‑sales experience within a managed‑services environment. - In‑depth knowledge of ITIL‑aligned Service Management and Service Desk processes. - Strong commercial acumen in managed‑services sales, pricing, and contract terms. - Proven ability to analyse requirements, assess risks, and develop cost‑effective solutions. - Excellent written and verbal communication; ability to deliver executive‑level presentations. - Stakeholder engagement and relationship building across senior management. **Required Education & Certifications** - Bachelor’s degree (or equivalent) in Computer Science, Information Technology, Engineering, or related field. - ITIL Foundation (or higher) certification. - Security Clearance: UK SC.

Nationwide, United kingdom

On site

12-03-2026