Job Specifications
IT Onsite Support Engineer
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Come and join the Littlefish team!
Role: Onsite Support Engineer
Work location: London (White City) Onsite Mon - Fri (You may be required to visit various sites and locations)
Salary: Up to £36,000
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow.
So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you.
The role and what you'll be getting up to on a day-to-day basis:
Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in London. Mon-Fri 09:00 to 17:30.
As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader.
Your main duties will include providing effective onsite technical support to Littlefish's customer on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's.
In this role, delivering a VIP-level service is essential. You'll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with clients is key, as is the ability to take ownership of issues and lead them through to resolution. You will act as a trusted point of contact, ensuring that high-priority users receive exceptional service and support, always maintaining a positive client experience.
What are we looking for in the successful candidate?
Previous experience of working in an IT support role.
Previous knowledge of ITSM
Ability to demonstrate IT related problem-solving skills.
Working knowledge of IT infrastructure support working across a range of up-to-date technologies including:
Desktop/laptop/printer hardware
Office 365
Exchange
Windows 11 & macOS
Active Directory and iOS
Deployment technologies such as Intune.
Mobile phone support iPhone/iPad
VIP support experience
Meeting room hardware
Working within a Managed Service Prover (MSP) experience is desirable
What can we offer you?
Referral Bonus - Earn £1000 when you refer a friend to join us!
Endless Learning - Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
Healthcare Cash Plan - Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
Casual Dress Policy - Come as you are.
Company Pension Scheme - Plan for the future while living in the present.
Social Events - From team outings to company-wide celebrations, we know how to have fun!
25 Days Annual Leave + Public Holidays - More time to relax and recharge.
Purchase of Annual Leave - Need extra days off? We've got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow.
I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
About the Company
Littlefish is a multi-award-winning managed service provider focusing on providing IT support, cyber security services, cloud solutions, managed infrastructure and consultancy for enterprise organisations. We deliver on our promises of enhanced user experience, improved customer satisfaction and achieving authentic business value through digital transformation. Delivering all services on a 24/7 basis from our UK only service centres for a wide variety of organisations across the private and public sector, including National ...
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