- Company Name
- Perry Homes
- Job Title
- IT Support Specialist
- Job Description
-
Job title: IT Support Specialist
Role Summary
Provide on‑site and remote technical support for corporate, sales, and construction staff, troubleshooting Windows and mobile devices, printers, imaging gear, networking equipment, and industry software. Deploy, configure, and maintain hardware and software with minimal user downtime while coordinating with the Service Desk and other IT teams.
Expectations
Deliver timely, customer‑centric support via phone, email, or remote tools. Maintain high service levels, report outages, and collaborate on network and infrastructure projects. Communicate effectively with users, colleagues, and vendors. Operate independently or as part of a team to complete assigned tasks within deadlines.
Key Responsibilities
- Deploy, replace, repair, and troubleshoot Windows desktops, laptops, smartphones, tablets, and other mobile devices.
- Resolve issues with printers, copiers, scanners, phones, projectors, large displays, and conference room equipment.
- Provide technical support for internet and network problems, reporting outages to ISPs and coordinating with the Service Desk for rapid resolution.
- Set up and configure computers per company approval, including active directory account creation and access management.
- Support in‑house and industry software (Microsoft Office, Teams, AutoCAD, Civil 3D, 3ds MAX, Design Review, Adobe Creative Suite, BlueBeam Revu).
- Participate in hardware and software rollout projects, planning deployments with minimal downtime.
- Assist new hires with hardware/software orientation and network resource familiarization.
- Audit and manage computer equipment, routers, switches, and wireless components.
- Communicate network problem severity to Service Desk and management; keep stakeholders informed.
- Complete assigned tasks and projects within specified timelines.
Required Skills
- 3+ years of IT support experience, including hardware repairs and software troubleshooting.
- Strong knowledge of Windows, iOS, and general mobile OS support.
- Experience with computer hardware, networking (wiring, small office configurations), and active directory.
- Proficiency in troubleshooting office equipment: HP, Xerox, Sharp copiers, printers, scanners.
- Support experience with Autodesk products (AutoCAD, Civil 3D, 3ds MAX) and Adobe Creative Suite (Illustrator, InDesign).
- Familiarity with remote assistance tools, service desk practices, and customer‑service orientation.
- Excellent communication and documentation skills in a corporate environment.
Required Education & Certifications
- High school diploma or equivalent; Associate’s degree in IT or related field preferred.
- Valid driver’s license with acceptable driving record.