Job Specifications
The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed.
Essential Duties And Responsibilities
Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools
Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery
Provide technical support for Windows, and other mobile operating systems such as iOS
Set up computers for deployment by means of company approved configuration
Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines.
Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu.
Participate and assist in hardware and software rollout projects.
Hardware and software rollout involves planning and coordination with the rest of the department. Hardware and software rollouts are preferably to be done with little or no downtime to the users
Assess severity of network problems and communicate to the Service Desk team and management as necessary
Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources)
Assist with auditing and managing of computer equipment and other network related infrastructure such as routers, switches, internet lines, and wireless cards.
Responsible for completion and follow through with a list of assigned tasks and projects within specified timelines
Ability to work independently when necessary but able to collaborate with the Service Desk team
Other duties as assigned.
Requirements
High School Diploma or equivalent required; Associates Degree in IT or a related field preferred.
3 years of relevant IT experience required.
Understanding of IT Helpdesk practices with strong emphasis on customer service
Extensive knowledge of computer hardware, software, and basic networking
Understanding of network wiring and small office network configurations
Experience working with active directory managing user accounts and access
Extensive knowledge of computer hardware and repairs
Support experience with Autodesk productions such as AutoCAD, Civil 3d, and 3ds MAX
Support experience with Adobe products such as Creative Suite, Illustrator and InDesign
Support experience setting up and troubleshooting HP, Xerox, and Sharp copiers
Must have immediate availability to communicate when required by the company via employee-provided technology that is compatible with company systems and using data access supplied by the employee. (No reimbursement is provided for employee's choice of technology or for employee's data usage).
Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint.
Current, valid Driver's License with acceptable driving record
Communicate effectively with customers, internal employees, and vendors.
Benefits
Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match***
Perry Homes is an Equal Opportunity Employer
Disclaimer: Recruitment Fraud - Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact
About the Company
A luxury homebuilder founded in 1967, Perry Homes is a top-ranked family-owned and woman-owned business. We've built new homes for sale across Texas - selecting homesites in premier master-planned communities with desirable locations, amenities, and schools in Austin, Dallas-Fort Worth, Houston, and San Antonio. Perry Homes is one of Texas's largest and most trusted home builders, with over 85 communities, 65,000 families served, and a consistent 95% customer satisfaction rating. We proudly offer beautifully functional homes...
Know more