hlpy

About the Company

hlpy, founded in May 2020, is a company reinventing the world of motor assistance through the extensive use of cutting-edge technologies. hlpy offers its services to motor companies as a TPA (third-party administrator) for both roadside assistance and repair network services. Thanks to its proprietary digital platform, which leverages the capabilities of AI and Machine Learning, hlpy can streamline the processes of assigning roadside assistance and repair activities, generating significant benefits for all parties involved. This results in a unique customer experience for drivers, reduced management costs for business partners, real-time information and data, and consistently monitored repair costs and timelines. hlpy operates in Italy, France, Spain and Germany - after the acquisition of Myschleppapp in 2024 - serving business partners from the insurance, leasing, OEM, and aftermarket sectors.

Listed Jobs

Company Name

hlpy

Job Title

Costumer Service Specialist

Job Description

Job Title: Customer Service Specialist Role Summary: Provide frontline support for B2B2C automotive clients, handling vehicle breakdowns and service requests via digital platforms, chat, voice, and supplier coordination. Operate within a 24/7 shift structure to ensure timely resolution of client issues and maintain service quality standards. Expactations: * 100% availability for all 7/7 shifts * Maintain high customer satisfaction and service metrics * Proactively identify process improvement opportunities and communicate findings to management Key Responsibilities: * Manage client contacts related to vehicle breakdowns and roadside assistance requests. * Oversee digital support workflows and intervene as needed to resolve issues. * Deliver successful support through chat, voice, and direct supplier coordination. * Maintain accurate records of interactions and resolutions in the CRM system. * Collaborate with cross‑functional teams to streamline service delivery. Required Skills: * Fluency in English and French (written and spoken). * Experience in customer service, operations, or related fields. * Strong problem‑solving and communication abilities. * Team‑oriented mindset with a focus on collaboration. * Ability to work independently in remote/ hybrid environments. Required Education & Certifications: * No specific educational or certification prerequisites listed.

Paris, France

On site

30-09-2025