Skills

Customer Service Team Spirit

Job Specifications

hlpy, born in 2020 is a tech road assistance insurance start-up founded by a group of visionaries who quickly understood the needs of many global customers. They developed a digital and modern solution that has revolutionized the sector.

Our dream started in Italy, has expanded into France, and is now taking shape in Spain and Germany. This dream is growing continuously, and we are on a mission to expand in other markets soon. Our business offers a B2B2C model aimed at all automotive sectors (insurance companies, car manufacturers, rental companies, mobility providers, etc.). This model enables their customers to instantly request roadside assistance services and replacement solutions in real-time by using the most advanced digital platform on the market.

As our team starts to take shape globally, our growth ambitions and market demand means we are at the forefront of being major player in the sector. For this reason, we are actively seeking a highly motivated Customer Service to join our global team to improve our processes and continuously ensure we deliver quality services.

Responsibilities:

Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.
Oversee the digital support process, intervening where necessary.
Ensures the success of support via chat or voice channels, and/or by connecting directly with our network of suppliers.

Requirements:

Total availability for shifts 7/7
Good Knowledge of English/French
Previous experience in operations and/or customer service will be a plus
Team spirit
Remote/Ibrid

About the Company

hlpy, founded in May 2020, is a company reinventing the world of motor assistance through the extensive use of cutting-edge technologies. hlpy offers its services to motor companies as a TPA (third-party administrator) for both roadside assistance and repair network services. Thanks to its proprietary digital platform, which leverages the capabilities of AI and Machine Learning, hlpy can streamline the processes of assigning roadside assistance and repair activities, generating significant benefits for all parties involved. ... Know more