HL Partnership

About the Company

HLPartnership (HLP) is a technology-focused Appointed Representative (AR) Network in the UK, offering a comprehensive suite of support services to mortgage and protection advisers. Our network is made up of experienced ARs and advisers who provide tailored mortgage advice, as well as specialising in protection, general insurance, and later life lending products. At HLP, we combine our strong focus on consumer-centric service with a wide range of bespoke solutions designed to help advisers succeed. While our cutting-edge technology platform--developed in collaboration with our members--is a cornerstone of our strategy, we offer much more. Our advisers benefit from access to an extensive product range, award-winning professional marketing services, expert guidance, and ongoing training. Additionally, we host regular events, provide business development support, and ensure our members have the tools needed to generate business, streamline operations, and deliver the best possible outcomes for their clients.

Listed Jobs

Company Name

HL Partnership

Job Title

IT Support Assistant

Job Description

Job Title: IT Support Assistant Role Summary: Provide first‑line technical assistance for internal staff and third‑party systems in a mortgage‑network environment. Handle ticket resolution, system setup, incident logging and user training, maintaining adherence to service level agreements. Expectations: - Deliver timely, customer‑oriented support primarily via phone and Teams. - Manage multiple concurrent queries, prioritise under pressure, meet tight deadlines. - Participate in continuous improvement of support processes and asset management. Key Responsibilities: - Log, triage and resolve incidents, service requests and problems affecting business operations. - Escalate issues appropriately and coordinate with cross‑functional teams. - Support new internal and external users with system onboarding and equipment configuration. - Maintain asset register, administer equipment ordering, installation, removal and upgrades. - Ensure compliance with new‑starter procedures, service level agreements and documentation standards. - Provide basic training and knowledge transfer on existing systems as required. Required Skills: - Strong customer‑service and communication abilities. - Proven experience managing simultaneous support channels (phone, inbox, Teams). - Ability to prioritise work and perform under pressure. - Familiarity with Office 365, SharePoint and standard business software. - Competence in following detailed procedures and maintaining accurate records. Required Education & Certifications: - IT or related qualification preferred (e.g., ITIL Foundation, Microsoft Certified Professional). - UK right to work, no sponsorship required.

Leicester, United kingdom

On site

19-12-2025