Skills

Communication Customer Service

Job Specifications

Have you got what it takes to succeed The following information should be read carefully by all candidates.

Job Type: Full-time, Permanent

Pay: £23,000 - £24,000 per annum

HL Partnership are a technology-focused Mortgage Network, offering support services to Mortgage and Protection Advisers. Our goal is to continue to be the best home for Mortgage Advisers, Protection Specialists, Equity Release Experts and General Insurance Professionals, whatever their size or location, using market-leading technology.

Due to continued growth, we are looking to establish a new team providing first-line IT support to the business.

This is an office-based role working 35 hours a week, Monday to Friday.

The Role

Getting the right outcome for customers is at the heart of what we do. The main aim of the role is to support the business providing first line IT support for internal and third-party systems.

Working mainly on the phone, or over Teams, you could be dealing with queries about anything IT related, so we are looking for someone with outstanding customer service and communication skills. Therefore, experience of working under pressure, prioritising, and working to deadlines is essential.

IT Qualification Preferred But Not Essential.

Other Key Tasks include:

Logging and resolving ongoing Incidents, Service Requests and Problems that affect business operations.

Proactive and accurate resolution of queries by liaising across departments where required.

Support new internal joiners and external members with outbound contact and system set up.

Manage multiple workloads across inboxes, phone contact, and Teams meetings.

Capacity To Educate Others On Current Systems When Required.

Provide full support to all staff in relation to IT hardware and software issues.

Ensure new starter process is followed within agreed SLA.

Ensure the asset log is maintained and kept up to date.

Ordering replacement or new equipment.

Installing, removing, or upgrading new or existing software.

Experience

Experience with Office 365 and Sharepoint.

Knowledge of systems of control and able to follow clearly defined procedures. xlqdzyr

Experience of working under pressure, prioritising workloads, and working to tight deadlines.

Benefits

Company pension

Health and wellbeing programme

Sick pay

As we are a non-sponsoring company, you must already have the right to work in the UK

About the Company

HLPartnership (HLP) is a technology-focused Appointed Representative (AR) Network in the UK, offering a comprehensive suite of support services to mortgage and protection advisers. Our network is made up of experienced ARs and advisers who provide tailored mortgage advice, as well as specialising in protection, general insurance, and later life lending products. At HLP, we combine our strong focus on consumer-centric service with a wide range of bespoke solutions designed to help advisers succeed. While our cutting-edge tech... Know more