Involved Solutions

About the Company

Involved is a distinguished and highly regarded technology recruitment consultancy partner, catering to the requirements of prestigious FTSE 100 corporations, blue-chip firms, and small to medium-sized enterprises. Our commitment to excellence and unwavering dedication to providing impeccable service make us unparalleled "Empowering People First" for your high-level staffing needs. We serve across the Permanent and Contract markets and have professional teams dedicated to the needs of our clients and candidates. We cover a range of market specialisms within Technology from Software Development to Network Support and Infrastructure and Business Intelligence to Big Data. Our Values: Collaborative, Valued, Respected, Life-Changing - At Involved our purpose is crystal clear. To provide real people with the recruitment solutions they need to embark on their next career journey or bolster a team for business growth. Our actions are driven by a steadfast commitment to building trust. This ensures that our audience feels genuinely valued and respected throughout their experience with us, as we strive to deliver life-changing results and ignite success. We are Involved - where predictable results matter.

Listed Jobs

Company Name

Involved Solutions

Job Title

Service Desk Analyst - £340/day Inside IR35 - Hybrid - Norwich

Job Description

**Job Title** Service Desk Analyst **Role Summary** Provide first and second-line IT support for a public sector organization, ensuring high-quality, timely resolution of user incidents and service requests across a complex, multi-department environment. **Expectations** Take ownership of technical issues, deliver consistent service outcomes, and communicate effectively with stakeholders. Adapt to diverse support tasks including phone, ticket, and hands-on device troubleshooting. **Key Responsibilities** - Provide first and second-line IT support via phone, ticket system, and on-site for device and software issues. - Log, prioritize, and resolve incidents/service requests within SLAs. - Support Windows/macOS laptops, Android/iOS smartphones, VoIP systems, and Google Cloud tools. - Perform device builds, troubleshooting, and asset tracking for hardware. - Manage user accounts for joiners, movers, and leavers. - Collaborate with technical teams to improve service processes and documentation. **Required Skills** - Active SC security clearance. - Experience in Service Desk or IT support roles. - Strong customer service orientation and clear communication. - Problem-solving, troubleshooting, and technical explanation abilities. - Ownership and resolution-driven mindset. **Required Education & Certifications** - Active SC clearance (mandatory). - ITIL qualification or alignment experience preferred (not essential).

Norwich, United kingdom

On site

01-01-2026