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Service Desk Analyst - £340/day Inside IR35 - Hybrid - Norwich

Service Desk Analyst - £340/day Inside IR35 - Hybrid - Norwich

On site

Norwich, United kingdom

Freelance

01-01-2026

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Skills

Google Workspace Problem-solving Customer Service Windows Android

Job Specifications

Service Desk AnalystRate: up to £340/day Inside IR35Contract Length: Until 28/03/26 + ExtLocation: Hybrid - 2 days per week onsite in NorwichWorking Hours: Monday to Friday
An established public sector programme is seeking a Service Desk Analyst to join its Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate.
The Service Desk Analyst role is ideal for someone who thrives in a user-facing environment, takes ownership of issues, and acts as a trusted first point of contact for technical support and service requests.
Responsibilities for the Service Desk Analyst:
Provide first and second line support for all IT queries, acting as the initial point of contact for a wide and varied user base
Process incidents and service requests, ensuring all tickets are logged, prioritised and resolved within agreed SLAs
Support users across laptop devices (Windows and macOS), smartphones (Android and iOS), VoIP systems and Google Cloud workplace tools
Rotate between phone support, ticket resolution and Tech Hub-based user support, including hands-on device builds and troubleshooting
Build, deploy, manage and asset-track all hardware devices across the estate
Create, administer and maintain corporate accounts for joiners, movers and leavers
Collaborate with colleagues across the technology function to deliver efficient, well-documented and continuously improving service processes
Essential Skills for the Service Desk Analyst:
Active SC clearance
Experience working within a Service Desk or IT support environment
Strong customer service orientation with the ability to communicate clearly and confidently
Ability to take ownership of issues and drive them through to resolution
Comfortable explaining technical concepts to both technical and non-technical audiences
Strong problem-solving and troubleshooting capability
Desirable Skills for the Service Desk Analyst:
ITIL qualification or experience in an ITIL-aligned environment
Experience or knowledge of Google Workspace
Experience or knowledge of macOS
If you are an experienced Service Desk Analyst looking for a contract supporting a meaningful public sector mission, please apply in the immediate instance.
Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst

About the Company

Involved is a distinguished and highly regarded technology recruitment consultancy partner, catering to the requirements of prestigious FTSE 100 corporations, blue-chip firms, and small to medium-sized enterprises. Our commitment to excellence and unwavering dedication to providing impeccable service make us unparalleled "Empowering People First" for your high-level staffing needs. We serve across the Permanent and Contract markets and have professional teams dedicated to the needs of our clients and candidates. We cover a r... Know more