- Company Name
- SBH Fashion
- Job Title
- Product Manager
- Job Description
-
**Job Title:** Product Manager
**Role Summary:**
Lead the end‑to‑end lifecycle of personal care products—ideation, development, testing, compliance, and customer support—acting as the primary product subject matter expert and ensuring safety, sustainability, and customer trust.
**Expectations:**
- Own and communicate product FAQs and knowledge bases.
- Resolve escalated customer issues and identify quality improvement patterns.
- Drive new product development, including supplier sourcing, FDA device registration, and sustainability alignment.
- Manage testing, traceability, recall readiness, and packaging compliance.
- Lead certification processes (FDA, USDA Organic/GOTS, OEKO‑TEX, ISO 13485) and renewals.
- Build partnerships with mission‑aligned NGOs and pursue B Corp certification.
- Use customer and market insights to guide SKU mix, pack sizes, pricing, and channel strategy.
- Align product decisions with sales, finance, and margin objectives.
**Key Responsibilities:**
- Act as main point of contact for all product FAQs.
- Resolve customer tickets and analyze trends for quality improvements.
- Lead NPD: ideation → validation → launch.
- Manage supplier/manufacturer relationships focused on safety and sustainability.
- Oversee FDA medical device registration and listing.
- Design and implement testing protocols (absorbency, safety, stability, microbiological).
- Maintain traceability documentation and recall readiness.
- Partner with external labs, regulatory consultants, and certifying bodies.
- Own packaging development, balancing storytelling, sustainability, and compliance.
- Ensure FDA/FTC compliance for labeling, safety info, and claims substantiation.
- Manage certification renewals (FDA, USDA Organic, GOTS, OEKO‑TEX, ISO 13485, Change Climate Project, Plastic Collective).
- Cultivate relationships with NGOs (1% for the Planet, menstrual equity).
- Drive B Corp certification initiatives.
- Translate regulatory/product details into customer‑friendly messaging.
- Coordinate with sales and finance to align product mix with margin and revenue goals.
- Project manage timelines from concept to launch.
**Required Skills:**
- 3–6+ years in product development, customer experience, or regulatory/compliance within CPG, healthcare, or personal care.
- In‑depth knowledge of FDA medical device regulations and FDA/FTC labeling.
- Experience with organic and textile certifications (USDA Organic, GOTS, OEKO‑TEX).
- Familiarity with ISO 13485 and Change Climate Project requirements.
- Supplier and certification body relationship management.
- Strong project management and cross‑functional collaboration.
- Excellent communication and the ability to translate technical details to consumer‑friendly language.
- Analytical mindset with data‑driven decision making.
**Required Education & Certifications:**
- Bachelor’s degree in Life Sciences, Chemistry, Regulatory Affairs, Business, or a related field (or equivalent experience).
- FDA Regulatory Affairs certification or equivalent (e.g., RFA, RFAB) preferred.
- Experience with ISO 13485 certification process (if applicable).
- Familiarity with organic and textile certification standards is a plus.