University of South Florida Libraries

www.lib.usf.edu

6 Jobs

44 Employees

About the Company

The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership. We are one library serving three diverse campus communities in Tampa, St. Petersburg, and Sarasota-Manatee. As the heart of an AAU member University, the USF Libraries contribute to student success, faculty excellence, and lifelong learning for our communities. The USF Libraries provide access to over 3.6 million print & eBooks, 97,690 eJournal subscriptions, and over 24 million digital images. We offer specialized workshops, research assistance, and instruction support to students and faculty as well as access to unique primary research materials.

Listed Jobs

Company Name: University of South Florida Libraries
Job Title: Analytics Student Assistant
Job Description

Tampa, United states

Hybrid

11-09-2025

Company Name: University of South Florida Libraries
Job Title: IAE Research Support Assistant (Software Engineer) - Fall 2025
Job Description: **Job Title:** Research Support Assistant (Software Engineer) – Fall 2025 **Role Summary:** A software engineering internship focused on developing, prototyping, and testing software solutions for research projects supporting Department of Defense initiatives. The role involves creating applications and managing infrastructure on AWS, contributing to data‑science tools that aid operational decision‑making, and collaborating under Accenture Federal Services technical leadership. **Expectations:** - Minimum 15–20 hrs/week during Fall/Spring semesters; 20–29 hrs/week in Summer. - Work hours 8:00 am–5:00 pm, Monday–Friday; primarily in‑person with limited remote options. - Must be eligible for a security clearance; willing to operate in a fast‑changing environment. - Maintains current GPA ≥ 3.0; junior or senior pursuing a Bachelor’s in Computer Science, Software Engineering, Data Science, or related field. **Key Responsibilities:** - Design, prototype, and test software systems for research initiatives. - Build, deploy, and maintain applications and AWS infrastructure. - Contribute to research and analysis, developing tools that enhance decision‑making and resource allocation. - Troubleshoot technical issues and optimize existing solutions. - Collaborate with cross‑functional teams and senior technical leadership. - Plan and organize workload to meet project milestones. **Required Skills:** - Strong software development background. - Proficiency in Java, Python, and JavaScript (preferred). - Experience with AWS cloud services. - Excellent troubleshooting, planning, and organizational abilities. - Effective interpersonal and communication skills. **Required Education & Certifications:** - Enrolled as a junior or senior in a Bachelor’s program in Computer Science, Software Engineering, Data Science, or a related discipline. - GPA of 3.0 or higher. - Eligibility for a security clearance.

Tampa, United states

On site

28-09-2025

Company Name: University of South Florida Libraries
Job Title: IAE Software Engineer Intern - Fall 2025
Job Description

Company Name: University of South Florida Libraries
Job Title: Service Desk Manager
Job Description: **Job Title:** Service Desk Manager **Role Summary** Oversee daily client support operations, ensuring timely resolution of technology issues via multiple channels. Manage team performance, SLA compliance, performance metrics, staff scheduling, process optimization, and stakeholder communication to deliver efficient IT service delivery. **Expectations** - Maintain SLAs for response times, resolution targets, and first-call resolution rates. - Monitor customer satisfaction, ticket volume trends, and handle time metrics. - Optimize ITSM workflows, resource allocation, and escalation procedures. - Ensure knowledge base accuracy and produce performance analytics for strategic decisions. - Adhere to attendance policies and maintain 7-day operational availability. **Key Responsibilities** 1. Lead and evaluate ITSM support teams, providing mentorship and setting performance goals. 2. Resolve technical escalations through diagnostics and advanced troubleshooting. 3. Design and update support procedures, SLA tracking, and root cause analysis frameworks. 4. Schedule staff for 24/7 operations, coordinating training with documentation teams. 5. Generate performance reports, communicate findings to leadership, and maintain knowledge base. 6. Facilitate stakeholder communication between technical and non-technical teams. **Required Skills** - Experienced in ITSM (e.g., ServiceNow, BMC Helix). - Advanced technical troubleshooting across multi-platform environments. - Analytical proficiency in performance metrics and reporting tools. - Leadership in team management, resource planning, and process improvement. - Excellent verbal/written communication for cross-functional collaboration. **Required Education & Certifications** - Bachelor’s degree in Computer Science, MIS, or related field + 4+ years IT experience, or equivalent combinations (e.g., Master’s + 3 years or 8+ years experience). - Relevant IT certifications (e.g., ITIL, Certified Service Desk Professional) advantageous.

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