TELSTRA Associates

About the Company

We believe it's people who give purpose to our technology. So we're committed to staying close to our customers and providing them the best experience. And delivering the best tech. On the best network. Because our purpose is to build a connected future so everyone can thrive. We build technology and content solutions that are simple and easy to use, including Australia's largest and fastest national mobile network. That's why we strive to serve and know our customers better than anyone else - offering a choice of not just digital connection, but digital content as well. And that's why we have an international presence spanning 15 countries, including China. In the 21st century, opportunity belongs to connected businesses, governments, communities and individuals. As Australia's leading telecommunications and information services company, Telstra is proud to be helping our customers improve the ways in which they live and work through connection. Be first to know about Telstra news, advice and offers, as well as updates on our people and partners: tel.st/subscribe

Listed Jobs

Company Name

TELSTRA Associates

Job Title

Head of Change/Change Director Transformation Kent Hybrid 2-3 days a week Excellent salary

Job Description

**Job Title** Head of Change / Director of Transformation **Role Summary** Lead the creation, implementation, and continual improvement of an enterprise‑wide change capability within a financial services organisation. Design and embed a hybrid delivery model that blends product‑led initiatives with centrally managed change, ensuring alignment with the organisation’s Enterprise Architecture and business strategy. Drive a culture of business‑led, customer‑centric, outcome‑focused change while balancing agility and governance. **Expectations** • Senior leadership experience in banking or financial services. • Proven track record of delivering large‑scale transformation programmes. • Ability to influence senior stakeholders and champion structured change. • Strategic thinker with a hands‑on approach to building internal capability and coaching teams. **Key Responsibilities** 1. Design and operationalise a scalable hybrid change delivery framework. 2. Oversee the change portfolio, ensuring initiatives align with business value, risk appetite, and architectural integrity. 3. Collaborate closely with IT leadership to integrate change activities with Enterprise Architecture and avoid technical debt. 4. Build and develop internal change management capability through training, mentorship, and knowledge sharing. 5. Present the benefits of change management to all stakeholders and embed a culture of systematic change. 6. Balance speed to value with governance controls, maintaining a disciplined yet flexible approach. 7. Measure and report on change effectiveness, learning from successes and failures. **Required Skills** - Strategic change leadership and portfolio management - Hybrid delivery model design (product‑led + centrally orchestrated) - Stakeholder engagement & influence at all levels - Strong communication, coaching, and facilitation capabilities - Agile/PMP/Prince2 program management experience - Knowledge of financial services regulation and risk management - Ability to align change initiatives with enterprise architecture frameworks - Analytical mindset and data‑driven decision making **Required Education & Certifications** - Bachelor’s degree in Business, Finance, Information Technology, or related field (MBA preferred). - Professional change management certification (e.g., Prosci Change Practitioner, Certified Change Management Professional, or equivalent). - Relevant transformation/leadership credentials (e.g., PMP, Prince2, Agile Certified Practitioner).

Kent, United kingdom

On site

16-12-2025

Company Name

TELSTRA Associates

Job Title

User Researcher GDS Government Remote

Job Description

Job Title User Researcher GDS Government Remote Role Summary Conduct qualitative and quantitative user research to inform the design of web‑based government services. Work within an agile environment, collaborating with UX designers, developers, and product owners to deliver user‑centric insights that shape new digital products and services. Expectations * Remote contract role, with monthly travel to London or Manchester. * Deliver on time and within scope while maintaining high data quality and stakeholder engagement. Key Responsibilities * Design and execute qualitative studies (interviews, ethnography, diary studies) and quantitative surveys or analytics investigations. * Plan, run, and analyze usability tests and research sessions, converting findings into actionable recommendations. * Develop user personas and journey maps, and model audience segments for targeted service design. * Collaborate closely with UX, design, front‑end, and product teams to integrate research insights into design iterations. * Manage research documentation, deliverables, and stakeholder communication. * Maintain research best practices and stay current on emerging methodologies relevant to government digital services. Required Skills * Extensive hands‑on experience in qualitative research design, execution, and analysis. * Proficiency in quantitative research methods, including survey design and statistical analysis. * Solid understanding of service design, visual design principles, and front‑end development concepts. * Agile project experience with proven ability to thrive in dynamic, sometimes challenging, circumstances. * Demonstrated expertise in gathering user requirements for complex web and transactional services. * Proven track record of conducting usability tests, analysing results, and presenting insights to multidisciplinary teams. * Ability to develop audience models and design personas that inform product decisions. * Deep familiarity with a variety of research methodologies and their appropriate application. Required Education & Certifications * Bachelor’s degree in Human‑Computer Interaction, Usability, Cognitive Psychology, Market Research, or a closely related field. * Relevant certifications in user research or usability (e.g., Nielsen Norman Group, Beyond the Frontier, or equivalent) are advantageous.

United kingdom

Remote

19-01-2026