MicroPrecision LLC

1 Job

45 Employees

About the Company

MicroPrecision is a contract manufacturer of machined components, from micro to macro in nearly any shape. Most parts are turned and milled from bar stock to exact customer specifications. Customer satisfaction is high due to on-time-delivery of high quality parts competitively priced and supported by the world's best customer service.

Listed Jobs

Company Name: MicroPrecision LLC
Job Title: Account Specialist
Job Description: **Job Title** Account Specialist **Role Summary** Provide customer-facing account management in a manufacturing environment, ensuring accurate order entry, shipping coordination, and customer communication. Collaborate with internal teams (engineering, quality, scheduling, shipping) to maintain up-to-date customer files and support forecasting and new part routing. **Expectations** - Timely, accurate entry of customer orders and updates in the ERP system. - Maintain high service levels through proactive communication of delivery changes and status. - Resolve returns, disputes, and credit requests efficiently. - Deliver weekly order reports and identify slow‑moving inventory. **Key Responsibilities** - Review and enter customer demand from portals, EDI, or email PO. - Maintain customer profiles in ERP, including billing, shipping, contracts, and packing slip notes. - Communicate delivery schedules and tracking information to customers. - Organize and follow up on RFQ packages via CRM. - Collaborate on forecasts and upcoming releases. - Process new customer parts: scan prints, record specs, route to advanced quality planning. - Participate in daily/weekly production and RFQ meetings. - Cross‑reference quotes with orders to ensure price, lead time, revisions, and terms match. - Resolve returns/disputes, manage credit requests, and follow up. - Distribute open‑order reports weekly and flag slow inventory. - Perform general office duties (filing, typing, printing). - Support quality and company audits. **Required Skills** - 2+ years of customer service in manufacturing (preferred). - Proficiency with SharePoint, MS Teams, Outlook; ERP (Epicor or similar); CRM (Salesforce or similar). - Intermediate Excel skills. - Strong critical thinking, problem‑solving, multitasking, and accuracy. - Excellent written and verbal communication in English. - Ability to work independently and cross‑functionally. - Time and resource management to exceed service expectations. **Required Education & Certifications** - High school diploma (required). - College degree or equivalent work experience preferred. - No specific certifications required.

Delavan, United states

On site

Junior

23-09-2025