Job Specifications
Description
Account Specialist
DESCRIPTION DATE: Sep 2025
MicroPrecision is a leading supplier of precision machined and turned components located in Delavan, WI. We are a growing company, devoted to a safe working environment, focused on Customer and Employee success, and driven by Continuous Improvement.
We are growing the World's Best Company in Delavan & Cudahy.
MicroPrecision LLC has a history of steady employment (our average employee tenure is 8.2 years), a stable team-focused workforce, offers excellent working conditions, a climate-controlled facility & state-of-the-art equipment.
Position Purpose
Under the direction of the Business Relationship Manager, the Customer Service Representative builds strong relationships externally with customers, and internally with engineering, quality, scheduling, and shipping to ensure accurate timely updates of customer schedules and releases along with the new entry of orders.
Full-Time
Salary Range
$20-$25 Hourly DOE
Shift: M-F
1st shift: 7:00 am - 4:00 pm (flexible)
Essential Functions
Review customer demand via customer portals, EDI, or emailed purchase orders and enter in ERP system
Maintain customer files in ERP system including current customer billing and shipping contact information, contracts and comments for packing slips and shipping requirements
Communicate changes and updates in scheduled deliveries to customer & provide tracking information if required.
Organize and maintain requests for quote packages using CRM software including following up.
Collaborate with customers on forecasts and upcoming releases
Process all new customer parts for routing including the scanning of prints into customer print files, ensuring that any required specs noted on prints are on file in the customer's spec file
Follow the advanced quality planning process through the workflow for new and changed parts
Participate in daily / weekly meetings for production and RFQ updates
Responsibilities
This list of responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management deems necessary. Employees are and will be held accountable for all duties of the job.
Enter customer orders and coordinate shipping details between scheduling and the customer
Cross reference quotes to orders to ensure matching price, lead times, revisions, terms, etc
Update customers on order status during production
Resolve any customer returns or disputes and request for credit and/or follow-up actions
Distribute open order reports to customers weekly and report any slow-moving inventory
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
High school diploma required. College degree or equivalent work experience preferred
2 years of professional customer service experience in a Manufacturing environment preferred
Experience with SharePoint, MS Teams, Outlook required
Experience with Epicor (or similar ERP system) preferred
Experience with Salesforce (or similar CRM) preferred
Basic to intermediate Excel skills preferred
Demonstrates strong critical thinking and problem-solving skills, with the ability to effectively multitask while maintaining focus and accuracy in a fast-paced environment
Demonstrates the ability to read, write, speak and hear, interpret documents and instructions in written, oral, blueprint, diagram and schedule form in English
Strong independent work habits
Experience working with cross functional teams
Exhibits core values of integrity and accountability
Exceptional written and communication skills
Efficient time and resource management skills to ensure that service levels provided exceed expectations
General office duties such as filing, typing and printing of reports
Maintain a clean and orderly work area
Participates in company and quality audits
Frequently required to sit, stand, bend, squat, crawl and/or kneel
Occasionally required to lift and/or move reports, files and office supplies weighing up to 10 pounds
Required to use hands to handle, touch and feel tools, equipment and controls
Vision requirements include (corrective or non) close range, distance, color, peripheral, depth and to be able to adjust focus
Complies with all company, safety and quality policies and procedures
Working Conditions
The work environment characteristics described here are representative of those an employee may encounter while performing essential functions:
General office environment
Exposure to moderate noises
Temperature variances
Exposure to fumes, chemicals and airborne particles
Benefits & Perks Of Joining The MicroPrecision Family
Competitive, experienced-based wages
$2,000 Sign-On Bonus
$2,000 Referral Bonus
Quarterly Incentive Bonus Program
Paid Weekly
Climate-controlled facility
PTO accrual begins upon hire - up to 3 weeks in first full year!
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