Porsche Retail Group Ltd

About the Company

Formed in 2003, Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain. We are one of the largest Porsche Dealer Groups in the UK. The Group includes two Porsche Exclusive Flagship Dealers (Hatfield and Mayfair), one of only three Classic Porsche Partner Centres in the UK (Hatfield) and the only 918 Spyder specialist Centre in the country (Reading). Our fourth and fifth Centres include Guildford and West London who are the largest New Car Sales and Service Centres (respectively) in the UK. The Porsche Retail Group network is also made up of a Parts Distribution Centre at Beenham, West Berkshire, Porsche Central Operations based at the Porsche Retail Group and Porsche Cars Great Britain Headquarters right next door to Porsche Centre Reading. Porsche Cars GB Limited was formed in 1966 alongside AFN Limited and Porsche AG took a shareholding in both, eventually owning them 100%. After this AFN Limited became Porsche Retail Group Limited, a wholly owned subsidiary of Porsche Cars GB Ltd. As part of Porsche Cars Great Britain and therein Porsche AG, we are Porsche specialists. We offer the full Porsche model range, an extensive selection of Approved Pre-Owned as well as Classic Porsche models, and provide comprehensive Aftersales services. Our culture: Owning a Porsche is an experience like no other. Every customer's experience, from purchasing to ownership, must reflect the excitement and outstanding experience of driving a Porsche. Above all though, driving a Porsche is fun - this is reflected in our culture and people. Discover if you have the Porsche DNA with a career at Porsche Retail Group.

Listed Jobs

Company Name

Porsche Retail Group Ltd

Job Title

General Sales Manager

Job Description

**Job title** General Sales Manager – Automotive **Role Summary** Lead and oversee all new and pre‑owned vehicle sales operations, managing a high‑performing sales team to achieve revenue targets while delivering an exceptional luxury customer experience in compliance with regulatory and brand standards. **Expectations** - Reach monthly, quarterly, and annual sales targets and KPIs. - Maintain strict adherence to FCA, consumer protection, and Porsche operating standards. - Foster continuous improvement in sales performance through data analysis and strategy refinement. - Ensure smooth recruitment, onboarding, and ongoing development of sales staff. - Deliver an elevated customer journey across all touchpoints. **Key Responsibilities** - Lead new and pre‑owned vehicle sales to meet targets. - Motivate, manage, and coach a high‑performing sales team; set and review KPIs. - Develop and execute sales strategies for revenue growth. - Ensure full utilisation of PRG sales systems and accurate lead management. - Oversee vehicle inventory, stock mix, ordering, and aging unit management. - Maintain compliance with FCA and consumer protection laws. - Deliver training on Porsche products, processes, and brand standards. - Recruit, onboard, and certify new starters. - Collaborate with Finance on budgeting, forecasting, and performance reporting. - Analyze sales data and market trends to identify improvement opportunities. - Ensure a premium customer experience through test drives, configurations, and handovers. - Resolve escalated customer issues in line with Porsche standards. - Build cross‑departmental relationships with Aftersales, Parts, Marketing, and other centres. - Act as a brand ambassador at events and VIP handovers. **Required Skills** - Leadership and team management. - Strategic sales planning and execution. - Customer relationship management and service excellence. - Coaching and training delivery. - Proficiency with dealer management / PRG systems. - Performance analysis and KPI setting. - Knowledge of FCA, consumer law, and compliance. - Strong communication, negotiation, and interpersonal skills. - Valid UK driving licence. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, or a related field (or equivalent professional experience). - Valid UK driving licence. - Demonstrated experience in luxury or prestige automotive sales.

Chiswick, United kingdom

On site

21-01-2026

Company Name

Porsche Retail Group Ltd

Job Title

Head of Aftersales

Job Description

**Job title** Head of Aftersales **Role Summary** Lead and strategically drive aftersales operations across multiple Porsche retail sites, ensuring revenue growth, profitability, operational excellence, and world‑class customer satisfaction in Service, Parts, Warranty, Bodyshop, and Insurance. **Expectations** - Own the aftersales P&L and deliver on commercial targets. - Translate group objectives into actionable centre‑level plans. - Maintain regulatory compliance and uphold Porsche brand standards. - Build a high‑performance, collaborative aftersales culture. **Key Responsibilities** - Develop and execute a growth‑focused aftersales strategy aligned with PRG commercial objectives. - Partner with marketing to launch retention programmes, CRM re‑engagement, and targeted campaigns. - Ensure consistent quality and efficiency across Service, Parts, Warranty, Bodyshop, and Insurance. - Drive capacity planning, process optimisation, and value‑added product performance. - Motivate, develop, and manage aftersales teams, including Customer Contact Centre and Motorsport Managers. - Monitor and improve customer satisfaction and retention metrics. - Leverage data, digital tools, and omnichannel capabilities for continuous improvement. - Oversee FCA, health & safety, and manufacturer compliance across all centres. **Required Skills** - Extensive senior leadership experience in automotive aftersales, preferably within luxury brands. - Proven track record of achieving revenue growth, margin optimisation, and high customer satisfaction. - Strong understanding of F&I processes, FCA regulation, and health & safety requirements. - Data‑driven mindset with experience using systems and digital tools. - Excellent stakeholder management and cross‑functional collaboration. - Ability to travel between multiple sites and hold a full UK driving licence. **Required Education & Certifications** - Bachelor’s degree in Business, Marketing, Automotive Retail Management, or related field. - IMI accreditation (e.g., Level 5 Award in Automotive Management) or equivalent is desirable. - Manufacturer Leadership Programme graduate preferred. ---

Reading, United kingdom

Hybrid

10-02-2026

Company Name

Porsche Retail Group Ltd

Job Title

Product Expert (Porsche Pro)

Job Description

**Job Title:** Product Expert (Porsche Pro) **Role Summary:** Provide expert product knowledge to support sales teams, drive customer engagement, and ensure accurate delivery of Porsche vehicle and technology information. Maintain up-to-date knowledge of industry trends and competitive landscape to enhance customer satisfaction and product adoption. **Expectations:** - Minimum 2 years of driving experience and over 21 years old (insurance requirement). - Proven experience in automotive industry and high-value retail environments. - Strong communication and customer service skills. **Key Responsibilities:** - Serve as primary expert for customer queries on Porsche products, including telematics, connectivity, and vehicle features. - Conduct post-delivery product reviews ("Porsche Masterclass") via in-person or digital platforms. - Support sales teams with technical and product knowledge for customer inquiries and online/digital showroom interactions. - Educate and train Center staff on product innovations and technological advancements. - Monitor competitive products and market trends to provide insights for sales and management. - Maintain accurate customer data in internal systems (e.g., C@P). **Required Skills:** - Exceptional verbal and written communication. - Ability to demonstrate products and conduct test drives effectively. - Technical understanding of automotive systems (telematics, car connect, personalization). - Customer service expertise across multiple platforms. - Collaboration with sales and management teams. **Required Education & Certifications:** - Clean full driving license (minimum 2 years’ experience). - Automotive industry experience or high-value retail background. - Porsche product knowledge (preferred but not mandatory).

Surrey, United kingdom

On site

Junior

05-03-2026