Skills

Communication Test Sales Product Knowledge Customer Service Marketing

Job Specifications

As a Product Expert (Porsche Pro), you'll be responsible for understanding the features, benefits, and applications of all our vehicles, as well as staying updated on industry trends and our competition. Your goal is to support the Sales Team to ensure that our customers receive accurate product information and exceptional service, ultimately driving product adoption and customer satisfaction.

MUST HAVE: Held a license for at least two years and be over the age of 21, for insurance purposes.

Responsibilities:

Be the Centre expert for Customer queries in any medium regarding the usage and function of Porsche products, including, but not limited to:
Porsche Car Connect (PCC)
Porsche Telematics
Apple Car Play
Personalisation Options
Vehicle Products and Features
Pro-actively offer every customer a second hand-over as part of "Porsche Masterclass" - either in the showroom, customer's home / work or through a digital platform CitNOW, video call or other suitable communication tool
Be a contact person, as appropriate, for the customer during vehicle ownership in instances of technical or troubleshooting issues (diagnose to rule out user error and validate if a repair is in fact required)
Support the Porsche Centre with various marketing activities
Work with the Sales Executive and Centre Management Teams to respond to any specific product, digital showroom and online enquires
Ensure all Centre staff are up to date on the latest and future product information/technological developments and that their knowledge is of a high standard
Develop a good knowledge and understanding of all competitive products and dealerships to provide better insight to customers and management
Fully maintain accurate data relating to customers as appropriate, updating internal systems e.g. C@P with accurate customer data

Requirements

Minimum Qualifications:

Previous experience of the automotive industry, including vehicle trends and customer needs
Clean Full Driving Licence
Over the age of 21 and driving for at least two years (Insurance Purposes)
Exceptional verbal and written communication skills
Previous experience in a high value retail market
Ability to conduct product demonstrations and test drives effectively

Desirable Qualifications:

Proven experience in delivering excellent customer service and responding to customer queries across various platforms
In-depth knowledge of Porsche vehicle models, features, and technology
Strong understanding and ability to deliver in-depth product knowledge
Ability to provide expert advice and support to Sales colleagues
Continuous learning mindset to stay updated with new model launches and technology upgrades

Benefits

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer:

Competitive annual salary, Bonus of 10% per annum
33 days holiday per year, with extra days for long service
Fixed hours each week - Monday to Friday 8.30am to 6.30pm (1 day off in the week) and every Saturdays 9.00am to 5.00pm
Dedicated mental health champions
Employee representative body - your voice at work
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing

Centre

The biggest ‘Destination Porsche' centre in Europe. Located in the vibrant Guildford area, this fantastic centre is just a stone's throw away from a local fitness centre and a bustling retail park. This centre also offers the convenience of free nearby parking and a short walk to Guildford train station.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

About the Company

Formed in 2003, Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain. We are one of the largest Porsche Dealer Groups in the UK. The Group includes two Porsche Exclusive Flagship Dealers (Hatfield and Mayfair), one of only three Classic Porsche Partner Centres in the UK (Hatfield) and the only 918 Spyder specialist Centre in the country (Reading). Our fourth and fifth Centres include Guildford and West London who are the largest New Car Sales and Service Centres (respectively) in the UK. The Porsch... Know more