ROLLER

About the Company

ROLLER's vision is to help create experiences that bring joy and happiness to the world. We do this by building modern technology for leisure and attractions businesses, helping them to deliver amazing experiences for their guests. ROLLER is a complete software platform for the modern attraction. Our platform is built to support the key areas of your business, and to help you improve operations, grow revenue and delight your guests. Our innovative products include; Ticketing, Point-of-Sale, Integrated Payments, CRM, Memberships, Gift Cards, Waivers, Self-Serve Kiosks, Cashless Wallets and more. For a full feature list visit: https://www.roller.software/feature-list

Listed Jobs

Company Name

ROLLER

Job Title

Strategic Customer Success Manager

Job Description

**Job Title:** Strategic Customer Success Manager **Role Summary:** Partners with 1-5 strategic accounts to ensure long-term success and maximize platform value by providing strategic guidance, mitigating risks, and fostering adoption of ticketing, POS, and digital solutions. **Expectations:** 5-10 years in Customer Success or SaaS, managing enterprise accounts with complex stakeholders; consultative mindset to drive business outcomes; cross-functional collaboration; risk mitigation; tech proficiency. **Key Responsibilities:** - Build and maintain relationships with senior stakeholders, aligning platform usage with client goals. - Proactively identify and address risks to protect account value and reduce churn. - Drive adoption of platform features to enhance ROI and customer engagement. - Act as product expert, communicating updates and value to clients. - Gather and translate customer feedback into actionable product and process improvements. - Monitor satisfaction, retention, and usage metrics to ensure business outcomes. - Share industry trends and best practices to position clients for competitive advantage. **Required Skills:** - Advanced communication and interpersonal skills to build trust and influence at all stakeholder levels. - Cross-functional collaboration and project management in fast-paced environments. - Analytical problem-solving for risk assessment and strategic account planning. - Strong software platform knowledge (ticketing, POS systems preferred). - Adaptability in evolving priorities and scalable processes. **Required Education & Certifications:** - Bachelor’s degree in Business, Technology, or related field. - Proven experience in Customer Success or SaaS enterprise account management. - Certifications in customer experience management or product-specific training recommended.

London, United kingdom

On site

Mid level

17-09-2025

Company Name

ROLLER

Job Title

Mid-Market Account Executive

Job Description

**Job Title:** Mid-Market Account Executive **Role Summary:** Drive revenue growth by developing inbound/outbound pipelines and positioning ROLLER’s software solutions for mid to enterprise market clients. Focus on strategic client engagement, problem-solving, and exceeding sales quotas. **Expectations:** Achieve monthly/quarterly/annual sales targets, maintain accurate forecasts, and collaborate with internal teams to align strategies with client objectives. **Key Responsibilities:** - Conduct discovery calls to analyze organizational needs, IT systems, and decision-making processes. - Identify upsell/cross-sell opportunities and tailor ROLLER solutions to client requirements. - Develop outbound leads, build custom sales presentations, and demonstrate products via phone/webinar/in-person. - Negotiate pricing, draft proposals, and manage pipelines to ensure client acquisition and retention. - Forecast sales activity, plan strategic initiatives, and coordinate internal resources for client success. **Required Skills:** - 5–7 years of sales experience, preferably in SaaS. - Strong negotiation, communication, and problem-solving abilities. - Proficiency in identifying client pain points and aligning solutions to business value. - Ability to build relationships, conduct research, and execute outbound prospecting. - Technological aptitude to learn and adapt to software tools swiftly. **Required Education & Certifications:** - Bachelor’s degree in Communications, Business, Marketing/Sales, or related field. - No specific certifications required.

London, United kingdom

Hybrid

Mid level

21-09-2025